Account Supended due to Copyright Infringement

[wishe_izzy]

Hi,

I got notice for copyright infringement so I removed those items and submitted the form related to it. Yet my account still got suspended. There was no reason for why it got suspended. I also contacted support they day before to confirm if my form was received and if it was submitted correctly and they said yes. My account has been suspended for 2 days so far, and I have gotten no contact about what's going on. My account is going to be permanently deleted in 6 days.

[VipulBudhiraja]

Yes, I know you will be in stress, My suggestion would be email shopify support, Also try to contact copyright owner if he could remove it
I got same issue but after talking with copyright owner, Things got settled

[Merchanto]

To address the account suspension, ensure you've followed all the steps in Shopify's Terms of Service regarding copyright issues. It's important to monitor your email for any communications from Shopify about the suspension.

[wishe_izzy]

I have followed all the steps. I have been waiting for a few days for a response and if the issue is not resolved, my account will be fully terminated in a few days. How is this fair if they have never responded to me at all about what's going on?

[wishe_izzy]

@Shopify 

[wishe_izzy]

Still no response from the Shopify team at all. @Shopify 

[Mostafa_Eshak]

did you got any reply or solve your problem yet ?