Account Supended due to Copyright Infringement

Account Supended due to Copyright Infringement

wishe_izzy
New Member
4 0 0

Hi,

 

I got notice for copyright infringement so I removed those items and submitted the form related to it. Yet my account still got suspended. There was no reason for why it got suspended. I also contacted support they day before to confirm if my form was received and if it was submitted correctly and they said yes. My account has been suspended for 2 days so far, and I have gotten no contact about what's going on. My account is going to be permanently deleted in 6 days.

Replies 5 (5)

VipulBudhiraja
Tourist
60 4 7

Yes, I know you will be in stress, My suggestion would be email shopify support, Also try to contact copyright owner if he could remove it
I got same issue but after talking with copyright owner, Things got settled

Merchanto
Explorer
65 3 7

To address the account suspension, ensure you've followed all the steps in Shopify's Terms of Service regarding copyright issues. It's important to monitor your email for any communications from Shopify about the suspension.

Merchanto – a powerful solution for chargeback prevention
wishe_izzy
New Member
4 0 0

I have followed all the steps. I have been waiting for a few days for a response and if the issue is not resolved, my account will be fully terminated in a few days. How is this fair if they have never responded to me at all about what's going on?

wishe_izzy
New Member
4 0 0

wishe_izzy
New Member
4 0 0

Still no response from the Shopify team at all. @Shopify