Account under review, cannot prurchase shipping labels

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I have had a store on Shopify for many years. Suddenly today, without warning, I tried to process a shipping label for an order and got this message:


Your shop is temporarily unable to purchase shipping labels:

  • We’re currently reviewing your account. If the issue is not resolved within 2 business days, please contact


REALLY? I checked the cc on file for payments and there is no issue. I emailed the indicated address right away, but I have no idea how long it will take to get an answer. Anyone else have this issue?


I know I can use outside shipping programs to process the orders, but that adds a lot of overhead when processing large batches of orders.

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