Account Under Review for Facebook Manager

AreebKhan
Visitor
1 0 0

I recently tried to connect my shopify store to my facebook business manager and it says that my shop is under review even  though my products have been approved but it says my shop is under review 

So what should I do under this case?

Replies 4 (4)

Moira
Shopify Staff
2044 223 326

Hey @AreebKhan,

 

Welcome to the Shopify Community!

 

If your shop is currently under review by Facebook, there may be a delay in the approval process. This could be due to a number of reasons, such as verifying your identity. Here are some steps you can take to resolve the issue:

 

  • Verify your Facebook Page: If you have not already done so, you should verify your Facebook Page with Facebook. In order to do this, simply follow the verification process within Facebook Business Manager.
  • Provide complete information: Make sure that you have provided all the necessary information about your store to the Facebook Business Manager, such as the correct website URL, email address, and phone number.
  • Check for errors: Go through your store’s settings and make sure that everything is set up correctly. Check for any errors or discrepancies that could be preventing your store from being approved.
  • Contact customer support: If you have confirmed that there are no issues on your end, you may want to contact Facebook’s customer support for guidance on how to proceed.

 

Remember, the review process can take some time, so be patient while Facebook evaluates your store.

 

If you're looking to become more confident with investing in Facebook Ads to grow your business, I recommend checking out this Shopify Learn course. You’ll learn the step-by-step process to use Facebook and Instagram advertising to re-engage visitors to your Shopify store. Shopify Learn provides you with webinars and courses on things like store design, marketing, and more. It's 100% free for everyone and new content is being added all the time. This program will help you drive more traffic into your store and also convert that traffic into sales.

Moira | Social Care @ Shopify
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Mylittlebarfi
New Member
6 0 0

Hello

My business manager account finally got verified - I got the email and it says the verification was a success however on the Facebook/Instagram section on my shopify it still says "under review"? 

Moira
Shopify Staff
2044 223 326

Hey @Mylittlebarfi,

 

This could be due to a delay in the synchronization between Facebook/Instagram and Shopify. It can take Facebook up to 48 hours to review and approve your store. However, I'll list the troubleshooting steps below to help get this resolved for you.

 

Troubleshooting Steps:

 

  • Login to your Shopify admin, and select the Facebook Sales Channel.
  • Select Settings in the Facebook Sales Channel
  • On the following page scroll down to Facebook Page and select Disconnect and then Reconnect your page.
  • After this step, your Shop will show as in review and you'll need to wait the 48 hours for the review to be completed on Facebook's end.

Let me know how you get on!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

OmniMart1
Shopify Partner
4 0 0

My store also in review last 8 days. Your store is still in reviewed or is now active. If active then can you help me for active my store.