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Account Verification Email for Shopify Store

ThePeopleStack
Visitor
1 0 0

I just tried changing the email on our store. I keep getting a banner that says I need to verify the email, but I am not receiving any sort of email verification. I've tried several times and even clicked the resend button. What is going on? 

Accepted Solution (1)

Trevor
Community Moderator
3391 459 982

This is an accepted solution.

@ThePeopleStack 

If you're not getting the email, then it's likely that the email is bouncing, or your email is blocking the verification email from getting in. If you're using a custom email, then I'd check to ensure that you have it set up correctly. 

If your email is set up correctly, then I'd recommend contacting our Support so they can speak with our Technical Support. They can look into the logs to determine if the emails are being sent and if they are bouncing back. Once they know that, they can provide additional steps on how to troubleshoot this further. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Trevor | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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Replies 5 (5)

Trevor
Community Moderator
3391 459 982

This is an accepted solution.

@ThePeopleStack 

If you're not getting the email, then it's likely that the email is bouncing, or your email is blocking the verification email from getting in. If you're using a custom email, then I'd check to ensure that you have it set up correctly. 

If your email is set up correctly, then I'd recommend contacting our Support so they can speak with our Technical Support. They can look into the logs to determine if the emails are being sent and if they are bouncing back. Once they know that, they can provide additional steps on how to troubleshoot this further. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

disenchatedshpf
Visitor
2 0 0

I tried contacting support for this. You no longer offer phone support and chat support is broken/not functional. Pretty disappointing, and considering moving our site elsewhere since you don't really support your paying customers!

Kitana
Shopify Staff
159 10 38

Hi @disenchatedshpf. Thank you for sharing that feedback with us, and supporting customers is very important to Shopify as we want all of our customers to find success on the platform, and to receive support when needed. You can try using this link to connect to our chat support. Before you click the link please make sure you are logged out of your Shopify account, and you will need to be authenticated once you connect to our live support. Once you're authenticated, our team will be able to help you more with this. Please let me know if you have any trouble connecting. 

Kitana | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

disenchatedshpf
Visitor
2 0 0

I am aware of how to access chat, but it is buggy and broken and the chatbot runs you in circles and won't let you talk to a human.

Kitana
Shopify Staff
159 10 38

The link I sent is not the default support link and you will not have to engage with the chat assistant at all. You will be able to bypass that and it will connect you with a human advisor right away. Please try connecting to our support with the link I sent at your earliest convenience so our team can help you as soon as possible. 

Kitana | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog