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I suspect the "team" reviewing account closures is not actually reviewing anything. Despite providing everything they requested and more, including legal documents, bank statements, invoices, and proof of payment, they still informed me that my account remains closed without sharing any details.
Given this level of service and lack of attention to detail, I now realize that Shopify was the wrong choice for me. I have decided to move on and hire someone to build our website from scratch.
Here are my concerns and questions:
Why am I not allowed any limited access to my account? I need to take screenshots to show my web developer what I had done so they can understand my vision outside of Shopify. Couldn’t Shopify simply remove the ability to make sales and accept payments but still allow me access for a few days or even hours to collect data from my store?
This is incredibly unfair. Why not have a more rigorous onboarding process instead of allowing people to invest time, money, and effort only to later block them and keep their money without returning anything?
Is there any recourse here? After this experience, I cannot see myself continuing with Shopify. The service has been terribly poor. I just want to collect data from the store and retrieve my money. Am I not owed at least that?
Never Once had a chargeback or dispute on PayPal not even one EVER!
Why not allow my store but remove your own payment gateway?
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