Account

[Taylor222222]

I tried to cancel my subscription and you asked for a password to cancel it I have no idea why but I forgot my password so I changed it now it's asking for authentication codes I don't have and has taken money out for the subscription I want to get back in to cancel the subscription and I want a full refund otherwise I'll be pressing charges it should be as simple as clicking cancel subscription so because of your process you have taken more money out I want it fixed now!  

[rajimulislamjoy]

@Taylor222222 I'm sorry you're having trouble with the cancellation process. Please reach out to Shopify Support directly for help resetting your authentication codes and processing a refund. I'll also guide you through the steps to cancel the subscription properly once you're back in