All things Shopify and commerce
Can anyone help me to fix the problem of a product showing as active not appearing on the online store?
Welcome to the Shopify Community! Happy to help troubleshoot this issue with you. Are you trying to have the product display on a particular page (for example, the home page) or inside a collection? Where is the product supposed to be showing?
To start, here are some troubleshooting steps:
Let me know how all of this goes, and once I have a little more information about where it's supposed to be displayed, we can keep troubleshooting! There are also lots of suggestions in this Community thread if you'd like to scan those replies.
Hilary | Community Manager @ Shopify
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we have uploaded 33 items in a collection that is active but only 14 are showing online.
Everything was done the same way we did for every other products and collections.
We can't seam to find a reason why these items won't show online?
I have check your troubleshoot list and it's not it?
I have the same problem today, ony 1 my product from 50 is visible in online store
Same thing happening to me this morning. Anyone figure out how to fix it?
I contacted support and they solved the problem quick enough
Do you know how they fixed it? I'm also experiencing the same issue.
Go to the product detail page for the missing product, then under "Product Status" in the top right of the page, look for "Sales channels and apps", click "Manage" and make sure "Online Store" is checked.
We did all that, there was nothing "wrong" with any of our operations. I finally read a bunch of stuff on reddit from other user having issues and it appear that it is some type of random bug in shopify that has been know for a long while.
What fixed it was to delete all the items, restart the logins, and redo all the items the exact same way we did at first and those worked. A few hours lost in the process.
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