ADA accessibility lawsuits

[UComm45]

Our company has been hit with an ADA accessibility lawsuit, and of course we are very shocked.  We relied on a Shopify theme that was represented as accessible and didn’t use our own developer or anything like that.  The lawsuit has a lot of claims that are inaccurate, like saying that our checkout needs a mouse.  I tested it myself, and you can checkout with the keyboard.  It’s a standard Shopify checkout, we didn’t alter it in any way.

I now know this is a problem that has affected many Shopify stores.  Does anybody who’s been through it have any advice?  We do not have money for a settlement or lawyer.

[KDTA]

Currently on the same boat. Bit of a tough situation since checkout portion is controlled by shopify and untouchable by me or any dev.

[Bet-AccessiCart]

Hi Tough_Traveler! I'm new to the discussion board here, and just seeing your question. I know it's been 3 months since you posted, but did you get the help you needed? If not, I'm glad to try to answer questions. I run an agency that helps eComm sites with accessibility and ADA compliance. Happy to point you toward resources if you still need help.

[TVNEnterprises]

You may want to read the EcomBack 2024 Website Accessibility Lawsuit report and ask for a free audit. 

[Bet-AccessiCart]

Just remember that any "free audit" is likely only an automated scan. These scans only pick up about 30% of all accessibility issues. For instance, they cannot flag anything about whether your site has a problem with keyboard navigation (which is used by both vision impaired and mobility impaired users). An automated scan is a great place to start, but just know that that's not going to get everything that you need to fix.

[TVNEnterprises]

The free audits EcomBack does include manual testing.