Add staff on Basic Plan

phil_zepha
Tourist
5 0 4

Trying to add staff, following the Settings > Use and Permissions > Add staff

 

The panel says:

 

Staff accounts—not included on this plan

Upgrade Plan

 

 

 

But Help Bot says I'm allowed 2 staff accounts on my Basic Plan.

 

Replies 10 (10)

muhammad_rameez
Shopify Partner
2 0 0

Hey @phil_zepha , 

would you please share a screenshot so I can look into more details for you? 

Regards,

Muhammad Rameez
phil_zepha
Tourist
5 0 4

Screenshot 2024-01-25 at 13.19.36.png

 Sure, attached. Thanks

galina_k
Visitor
2 0 2

I have the same problem, I had the option to add staff, but after I changed the plan and went back to the baasic plan the option disappeared

Skye
Shopify Staff
1070 96 191

Hi, @phil_zepha 

Greetings, and thanks for posting.

 

Is it possible you are on the Starter Plan, not the Basic Plan? The Starter Plan doesn't include staff accounts which is why I believe you to possibly be on that plan. You can double check by heading to Settings > Plan & Permissions.

 

In the meantime, as it sounds you're just starting to setup your store, make sure to utilize our Launch Checklist to ensure you don't miss a step!

Skye | Social Care @ Shopify
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galina_k
Visitor
2 0 2

Hi, I'm on Basic Plan and I don't have the options to add staff

phil_zepha
Tourist
5 0 4

Hi Skye,

 

Thanks for getting back to me. I checked the plan as suggested. It's definitely the Basic plan, albeit with the introductory discount applied.

 

Attached a screenshot.

 

Thanks

Phil

Screenshot 2024-01-29 at 08.58.20.png

 

PM17
Visitor
1 0 1

Yea, I’m having the same problem. The basic account is not allowing us to have staff accounts. It says we have to upgrade again 

phil_zepha
Tourist
5 0 4

Update - from what I understand as of 24th January the Basic plan has had Staff accounts withdrawn.

This was done very quietly with no prior warning. Both the Helpbot and the Help Chat Advisors were unaware of the change and continued to advise me incorrectly that staff accounts were still available.

In order to have staff accounts you have to upgrade to the next level plan for 2 x the cost (but seemingly with no other benefits).

 

I began my Shopify subscription prior to that date but have been denied staff accounts.

 

If you have this problem, raise a complaint with billing@shopify.com

FluffyCloud88
Visitor
1 0 0

I have the exact same issue

phil_zepha
Tourist
5 0 4

Complaint raised with billing@shopify.com on Mon 29th Jan, Re-sent Weds 31 Jan and again 2nd Feb.

 

No reply from Shopify.

 

If you have this problem please also riase a complaint with billing@shopify.com