Add third party carrier calculated shipping or CCS to Shopify plan

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I have a "Shopify" plan and wanted to stay with the monthly billing option instead of changing over to annual billing. I just wanted to add the CCS to my plan for a monthly fee. The only way seems to be via support chat but nobody answers the support and I've been trying for days now and no response. Does anybody know of a workaround to get this added to the account without going through support? 


Replies 3 (3)

Shopify Expert
1374 167 340

I believe you do need to go through Shopify's support in order to add on the monthly CSS option. 


When you say no one is answering support -- are you using the chat on the help page? (


If you're having trouble getting connected to a real person, just type "I want to speak to a real person" in the chat ... and then follow the prompts to start a chat with a customer support rep. 

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You’re in line to chat with a Support Advisor! I’m still here with you to chat until you get connected. In the last 7 days, I've successfully solved over half of issues before an Advisor became available. When the Advisor comes on I'll summarize everything we talked about so we can help you as quickly as possible.

I get this response but I wait hours and nobody ever answers. 

Shopify Staff
1938 258 228

Hi @digtalshop1,


Thanks for reaching out to the Community. I'm sorry to hear that you've having some troubles connecting with our support team.


If you haven't done so already, I'd encourage you to complete a few local troubleshooting steps to see if this helps to resolve. For ease, I've gone ahead and listed those below for you to try:


  • Clear cache and cookies
  • Access our Help Center Page through an incognito tab
  • Try another browser (i.e Chrome, Firefox, Safari)
  • Try another device (i.e Cellphone or desktop)
  • Confirm you have no firewalls active 
  • Try accessing the Help Center Page through another connection (i.e using cellular data)


Please let me know how this goes! 

Blair | Shopify 
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