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Add to cart button working sporadically

Aran77
Visitor
2 0 0

Suddenly, a couple of days ago I had a customer contact me saying they couldn't add a product to their cart. On checking this I found the add to cart button wants doing anything, just changed colour on click and nothing more.

 

Since I've had another 5 or six customer report the same issue.

 

I've contacted Shopify support and they cannot see any issues and the add to cart function is working as normal, yet for me and all my colleagues and some customers the button doesn't work. I can open two tabs and load the site up, the add to cart button will work on one tab but not in the other. It's bizarre. I've cleared cache, tried multi devices and asked friends and family to try it and all get the same issue that the add to cart button doesn't do anything.

 

Yet at the same time we have had successful orders come in.

 

No changes have taken place on the site. No apps have been added.

 

I'm really confused and need to help on this one.

 

 

 

Replies 4 (4)
JabirKhan
Shopify Partner
75 7 15

Hello Aran,

 

Welcome to Shopify community.  What is your store url?

-Use the new day to learn something new that you enjoy. Happy Coding.
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Aran77
Visitor
2 0 0

www kicksworldwide.com

JabirKhan
Shopify Partner
75 7 15

I checked your website with different browsers,  seems to be working fine.   I am not able to replicate the issue at the issue.

 

One thing I suggest is disabling the whatsapp widget and see you are still able to replicate the issue.

 

Thank you.

-Use the new day to learn something new that you enjoy. Happy Coding.
- If you find my reply helpful, please hit Like and Mark as Solution
shoptheuptown
Visitor
2 0 0

Did you ever get a resolution to this?  I am experiencing the exact same problem.