Add To Cart Conversion Event Issue

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Hello, my store is having trouble with the "add-to-cart" conversion event in facebook business is not working. The "add to cart" event itself is working but to clarify, the "add to cart" CONVERSION event isn't working. Shopify support has confirmed that the dynamically installed pixel installed on my Shopify, is done so properly, meaning it should work properly on facebook's end. When we contact facebook support, they tell us there is an error in the pixel code for my Shopify store. Then Shopify tells us that there is no pixel code no my store to fix the pixel-related code, for there apparently isn't one. I feel lost because one entity throws me at another one without providing proper help.