Re: Added Free Shipping option but now ALL shipping is offered for FREE

Added Free Shipping option but now ALL shipping is offered for FREE

Molinoglass
Tourist
12 0 0

We ship domestically within Canada and internationally to the US. 

We have two rates, FREE which is our rate and we use the builtin carrier rates

We've set free shipping for orders over $35 (for Canadian orders) and $50 (for US orders)

The problem is if someone spends enough to get free shipping they are shown all our shipping rates as free.

shopify Canada All shipping modes free.png



Shopify - discounted rates from Shopify).png



We want to be able to show them a free option (if they spend enough) and either hide all the other options if Free if available, or preferably show them the Free option but ALSO show them Paid options in case they choose to pay for quicker shipping. 

What we don't want is for ALL options to appear to be free.

Thanks


Replies 3 (3)

tobebuilds
Shopify Partner
324 19 88

Hi Molinoglass,

 

How did you set up your free shipping option? Did you use a discount, shipping rates, or an app?

 

Best,

Tobe

Molinoglass
Tourist
12 0 0

Hi Tobe, 

Thanks for your reply. 

We are on the Basic plan. 

I added a rate to both the Domestic and US Cross Bo

Free Shipping Canada.png


All the other rates are the built-in rates - Canada Post (Discounted rates from Shopify)

My assumption is that if someone orders more than $35 they get Free Shipping, but all the other rates would be shown with their costs so the customer can choose to pay more if they want a faster shipping option.  But instead ALL the rates appear to the customer as Free. 

shopify Canada All shipping modes free.png

Thanks for your help!




Elias
Shopify Staff
3010 294 522

Hey, @Molinoglass.

 

Thank you for reaching out and bringing this to our attention.

 

We understand that you've set up a free shipping rate for orders above $35. However, we're unable to identify the problem based on your screenshots as it doesn't show the products in cart. That being said, while we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request. 

 

If you have any other questions, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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