adding a leopard tracking number on a email order

[ForeverTruth95]

i want to know how to add leopard tracking number to the customer email when the order is done. website is www.jadeed.store

what's the solution? for reference, i use the app Leopard's courier integration

[DaisyVo]

Hi @ForeverTruth95 

It looks like you want to automatically include the Leopard tracking number in the order confirmation or shipping email sent to customers once their order is fulfilled. Since you're using the Leopard’s Courier Integration app, here’s how you can make sure the tracking number appears in the email:

Step 1: Ensure the Leopard Tracking Number is Attached to the Order

1. Go to your Shopify Admin panel.
2. Navigate to Orders and find the order you’ve shipped with Leopard Courier.
3. Check if the tracking number has been synced automatically by the Leopard’s Courier Integration app.
• If not, manually enter the tracking number in the Fulfillment Details section.

Step 2: Modify Shopify’s Shipping Confirmation Email Template

Once the tracking number is attached, Shopify should automatically include it in the shipping email. But if it's not appearing, you can customize the email template to ensure it shows up properly.

1-In Shopify Admin, go to Settings > Notifications.

2-Scroll down and click Shipping confirmation.

Look for this liquid code in the email template:

{% if fulfillment.tracking_number %}

<p>Your order has been shipped! You can track it here: 

<a href="{{ fulfillment.tracking_url }}">{{ fulfillment.tracking_number }}</a></p>

{% endif %}

3-If you don’t see this, add it manually where you want the tracking number to appear.

4-Click Save.

Step 3: Test the Email

• Place a test order and fulfill it using Leopard.
• Check if the email includes the tracking link.

If the Tracking Number Still Doesn’t Appear

Since you're using Leopard's Courier Integration app, you might need to check the app’s settings:

1. Go to Apps > Leopard's Courier Integration.
2. Look for any settings related to order fulfillment notifications.
3. Make sure the app is configured to sync tracking details to Shopify orders.

If the issue persists, reach out to Leopard’s support team via their app page to confirm that their app is pushing tracking details correctly.

This should help get the tracking number included in your customer emails. Let me know if you need any further assistance!

Best regards,
Daisy