Adding cart note to order confirmation email

[Tehreem]

Hi,

I have been trying to add cart note in order confirmation email template but it's not appearing. I am using {{ cart.note }} to fetch it. Is there something I am missing?

Thanks,

Tehreem

[Qualitycheck · Accepted solution]

hi,@@Tehreem

hope you doing well

try using {{ note }} instead. That’s what it says in the documentation (available here:https://help.shopify.com/en/manual/sell-online/notifications/email-variables/)

[KristenDScott]

I've tried these methods, and it's not working. I need for the customer to see the note in their confirmation page before they hit the Pay button, so they can review the note if they want, and the note also needs to appear in the confirmation email or text. How can I do that? Or, do I need to pay a coder to do this? My current theme is Brooklyn.

Thanks!

[anneleends]

You could try:

{{ order.note }}

[AvidBrio]

@anneleends   Thanks for your answer

[NickBartelme]

I, too, am having this issue. 

The order note liquid is presenting itself in the preview on the settings page and on the test email. However, it does not actually occur when an order is placed and sent to the customer.

I have the order note placed down in the customer information section:

<table class="row">
{% if billing_address %}
<td class="customer-info__item">
<h4>Billing address</h4>
{{ billing_address | format_address }}
</td>
{% endif %}
</tr>
</table>
<table class="row">
<p>Order notes: {{ note }}</p>
</table>
<table class="row">
<tr>
{% if requires_shipping and shipping_address %}
<td class="customer-info__item">
<h4>Shipping method</h4>
<p>{{ shipping_method.title }}</p>
</td>

See attachments of preview in settings, test email, and an actual customer email. 1. Note in preview2. Note in test email3. No note in real email

[anneleends]

I already applied above, you should use {{ order.note }} instead of {{ note }}

Good luck!

[Kate_Seiz]

Go to:

Settings

Notifications

Order confirmation

Scroll down to find the code for billing address, and you can add your note code in straight after it so it will appear like this:

{% if billing_address %}
<td class="customer-info__item">
<h4>Billing address</h4>
{{ billing_address | format_address }}
</td>
{% endif %}
</tr>
</table>
<table class="row">
<p>Order notes: {{ order.note }}</p>
</table>
<table class="row">

I initially tried using {{ note }} but while the order note showed up in test emails and in the preview, it didn't actually show up in real time customer email order confirmations. {{ order.note }} worked for me.