Adding Klaviyo html code to Shopify notification not working

amierafa
Tourist
4 0 1

Hi, I keep trying to add the html code from my Klaviyo template into the Customer Notification: Account Confirmation and it is giving me an error message.

 

Can you please help?

 

Theme: Stiletto

URL: www.amierafa.com

Screenshot 2024-05-21 at 4.47.33 PM.png

Reply 1 (1)

Imogen
Shopify Staff
1792 203 324

Hi there, @amierafa. Thanks for taking the time to reach out to the Shopify Community seeking support with this issue you're experiencing with your notification templates and code from Klaviyo. My name is Imogen. It's good to meet you!

 

To set some expectations for you, Shopify Support Staff are not trained on coding, so I wouldn't be able to advise specifically on what is generating the error With that being said, these errors are often caused by something like a missing 'if' tag, or syntax errors.  If this is a piece of code that Klaviyo is telling you to add to your template, they may be able to advise on what may be occurring here to cause this error to generate. It would be a good idea to reach out to Klaviyo directly, as the code you're trying to add is coming from them, and they can advise on any errors that may be present in the coding preventing it from successfully being added and saved to your template.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog