Adding product dimensions or measurements

Sevenrice
Tourist
7 0 7

When adding a product under the shipping section of the product I can only add the weight and I am not able to add the product dimensions or measurements.

Is there a setting that has to be enabled? I have USPS calculated enabled and does not seem to matter.

Thanks.

Replies 57 (57)

dankron
Shopify Partner
13 0 5

Hard to understand how this is not fixed in Shopify yet, it's such a basic requirement on any e-commerce platform. Hard to understand why Shopify can't just add an extra 3 fields on their product database (H x W x L) next to the weight of the products.

Ron-Anderson
Shopify Partner
191 13 34

If I had to speculate, it's because, in the most general sense, product dimensions aren't required for shipping calculations. Yes, every major carrier in the world requires weight and dimensions to calculate dimensional shipping. That isn't the issue here. Carriers in general don't care about product dimensions - they only care about package dimensions. And Shopify provides those, albeit in a very limited way. Product dimensions are technically only a requirement for dimensional packing sytems, like our SmartBoxing system and other similar third-party solutions, to determine how products will fit into the available packages most accurately and efficiently. Since this isn't a general requirement for carriers, Shopify has opted not to provide these fields.

Where Shopify is limited is that they only provide a single default package size. Even though you can add multiple package sizes to your shipping settings, you can only set a single default size, which means a single set of package dimensions for every single order, regardless of what it is. And therein lies the real issue if the default package size doesn't make sense for the products being ordered. For any order requiring carrier calculations, Shopify is sending the total combined product weight - which the carrier requires - along with the package dimensions - which the carrier also requires, but doesn't know or care (for rating purposes) if those dimensions actually fit with the products being ordered, nor do they know if those products should be packed in 1, 2 or 10 boxes.

 

There are clearly several use cases where dedicated product dimensions are required by Shopify merchants, as this thread has shown. And whether or not Shopify has any intention of making them available is unknown. For the general purposes of sending carriers the two most basic requirements they have - total weight and package dimensions - Shopify currently provides these. 

 

Customer Experience Manager @ Intuitive Shipping Inc.
Intuitive Shipping | Automate Shipping Profiles
Echotonemusicau
Excursionist
11 0 13
There is so much false information in this post its not even funny.
Regardless, the original point was shopify is the only website in the world
that does not have NORMAL meta fields for weight and dimensions. A default
box size is absolutely ridiculous. It shows the pure lack of
professionalism required in e-commerce.

We continue to urge everyone to do what we and many other sellers did.
Migrate to Big Commerce where all these issues are not an issue. End of
story.

no one should endure such nonsense for something as simple as having normal
meta fields like every website on the internet..except, yep you guessed it,
Shopify

Have a great day, guys.
Ron-Anderson
Shopify Partner
191 13 34

I do appreciate the feedback, thank you. I'm confused about which parts you felt were false. Perhaps you can clarify? If I misrepresented something, I do apologize. For clarity: I agree that dedicated product dimensions would be helpful. And I absolutely agree that having a single default package size creates plenty of issues for merchants. For dimensional shipping and carrier rate calculations, product dims specifically aren't required by carriers because they are getting weight and package dims from Shopify which is technically all they need for dimensional shipping. The 'default' package dims being sent by Shopify, in most cases, likely don't reflect reality, which is ultimately the issue.

Customer Experience Manager @ Intuitive Shipping Inc.
Intuitive Shipping | Automate Shipping Profiles
Echotonemusicau
Excursionist
11 0 13
The point is do it normally like everybody else! No one cares about
dimensional shipping. NOBODY. Everybody cares about Normal shipping.

Don't be cheap. Get an IT guy to add normal meta fields so people can put
in the shipped package dims and weight in the listing. Period end of
story. No other discussion is needed.

It's been done that way since 1998 long before Shopify was around.

You can't justify this nonsense.
Ron-Anderson
Shopify Partner
191 13 34

Thank you for clarifying. Just so there is no misunderstanding, I don't work for Shopify, nor am I justifying their position. Like you, just trying to speculate on what their position is. We're a third-party solution that works on the Shopify (and BigCommerce) platform. Our system resolves this and many other issues, but we understand that using a third-party solution isn't always feasible, especially when basic functionaly for basic shipping requirements should be sufficient out of the box. We understand the limitations on Shopify can be frustrating to merchants, and I certainly won't debate that nor try to justify it. I absolutely agree with your concerns and I'm not sure why Shopify hasn't added in fields for length, width and height. I'm speculating it's because they feel they aren't required for dimensional shipping. That's all. Enjoy the rest of your day.

Customer Experience Manager @ Intuitive Shipping Inc.
Intuitive Shipping | Automate Shipping Profiles
dankron
Shopify Partner
13 0 5

@Ron-Anderson I'm tired of seeing your replies trying to defend shopify with this lack of basic feature, the fact is it doesn't work PERIOD.

If you say Shopify offers the feature of package size, how do you tell what product fits on what box?

We have 1000s of different produtcs and each have a different size, and most of them already have an outer box that is ready for shipping all we need to do is print a label, sitck on it and ship it...

Let's say I enter on my stystem all box sizes we have for every single SKU, how am I going to set on shopify to say this product uses this box, that product uses the other box. You can only set one box size to calculate shipping, and this is completely STUPID

That's why it's important to have product dimensions on the system, like every other ecommerce solution has.

 

Stop defending Shopify.... This is not the only post on this forum of people complaining about the lack of this feature and you seem to be the only one that is on their side. So, please stop embarrassing yourself and stop commenting the same BS over and over.

BrunoBerezaga
Shopify Partner
4 0 3

PLEASE Shopify! It's hard to believe that carriers and hubs needs to deal with that without any Pattern creating metafields or even creating features to adress that important issue.

We are Shopify Experts here in Brazil and I can say: it's 100% IMPORTANT to have those fields immediately