Adding tags to orders automatically

[biocule]

Hi There,

In our shopify panel in the orders section our shipping partner adds notes for the orders that are getting returned (as shown in the below screenshot)

Now we want to add tags automatically to the orders where such note (as mentioned in the screenshot above) is added by the shipping partner

It would be like checking the order if there is a note - "This shipment has been returned" on the order then add a RTO tag automatically to the same order.

Can someone please suggest on how can this be done?

Thanks

[Yuparkoti]

@biocule 

You can use Shopify Flow or third party apps like SC Order Tags & Flows or TagRobot.

[JoesIdeas]

Here's how people do this with use Order Automator:

1. Create a rule to identify the data in the order, in your example it would be: If order notes contains "This shipment has been Returned"

2. Create an action for that rule, in your case add a tag called RTO (you can optionally have it send an email to staff)

3. Set the action on that rule to trigger when the order is updated

The app is also customizable, so if the exact options don't suit your workflow just reach out to get it customized.