Additional details and payment instructions of manual payment methods not possible

Solved
NgocLe
Tourist
5 0 3

Hi everyone,

when adding manual payment methods, it is not possible to have the additional details and the payment details translated.

Is there some manual method to translate it or is it planned to make this translatable eventually?

 

Thanks in advance for your help!

 

Cindy

Accepted Solution (1)

Accepted Solutions
Elias
Shopify Staff
1420 134 211

This is an accepted solution.

Hey, @NgocLe.

Elias here with Shopify Support. Thank you for reaching out.

For translating the entire store, you can use the Language editor; however, this method doesn't offer a way to switch between languages. You can use a third-party translation apps, such as Langify, Translation Lab - AI Translate, and Translate Your Store - Weglot, which does come with a widget for switching languages. However, I've tested these apps and, although I was able to change the title for the Manual Payments, I didn't have any luck finding a way to translate the additional details or payment instructions using these apps. 

It's possible for customers to translate the entire page using Google Translate. Nonetheless, I can see how this can be a very useful feature for our merchants, like yourself, and I'd be happy to submit a feature request on your behalf. That being said, I am unable to provide a time expectancy for when this feature will be available. If Shopify moves forward with this feature, you'll be able to find it on our changelog and announcements page. 

If you have any other questions on this topic, please don't hesitate to let me know!

Elias | Social Care @ Shopify 
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Replies 6 (6)
Elias
Shopify Staff
1420 134 211

This is an accepted solution.

Hey, @NgocLe.

Elias here with Shopify Support. Thank you for reaching out.

For translating the entire store, you can use the Language editor; however, this method doesn't offer a way to switch between languages. You can use a third-party translation apps, such as Langify, Translation Lab - AI Translate, and Translate Your Store - Weglot, which does come with a widget for switching languages. However, I've tested these apps and, although I was able to change the title for the Manual Payments, I didn't have any luck finding a way to translate the additional details or payment instructions using these apps. 

It's possible for customers to translate the entire page using Google Translate. Nonetheless, I can see how this can be a very useful feature for our merchants, like yourself, and I'd be happy to submit a feature request on your behalf. That being said, I am unable to provide a time expectancy for when this feature will be available. If Shopify moves forward with this feature, you'll be able to find it on our changelog and announcements page. 

If you have any other questions on this topic, please don't hesitate to let me know!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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NgocLe
Tourist
5 0 3

Hi @Elias

thanks for your reply. I am aware of the other possibilities. Thank you for highlighting it.

I agree that it would be a useful feature and also understand that you are not able to provide a timeline for this feature to be added.

Thanks for looking into it!

GracindaS
New Member
1 0 0

Dear Elias,

I have exactly the same challenge with my web page. 

It would be great if it would be possible to enable the translation.

Kind regards,

 

Elias
Shopify Staff
1420 134 211

Hey, @GracindaS.

Thank you for joining the thread!

The translation feature mentioned in the original post is not yet available, as that was logged as a feature request. If you're translating your webpage and you only need to show one language, then you can use the Language editor to translate your entire webpage. However, if you'd like to translate your shop into multiple languages, then you'll want to consider using a third-party translation app. 

LangifyTranslate Your Store - Weglot, or Translation Lab - AI Translate, as mentioned earlier in the thread, are great for translating your store and these apps offer a widget for customers to switch languages. Some of these apps include geolocation as well, which can detect and display the language that your customer prefers based on their computer settings and location. If you need any help with third-party apps, you can always reach out to the developer through the contact information found in the Support section of their app's page. 

 Let me know if this is what you're looking for?

Elias | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Gariep
Excursionist
25 0 6
Elias
Shopify Staff
1420 134 211

Hey, @Gariep.

Thank you for joining the thread!

I understand you're also looking to be able to translate the details for manual payment methods, and I'd be happy to add you to this feature request. If Shopify moves forward with any changes, we'll be sure to announce them on our changelog or updates page. 

If you have any other details to share with us, don't hesitate to let me know!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog