we switched to the one page checkout this week, and some of our customers have a problem with adding or editting shipping addresses. Sometimes they can't be added, sometimes they can't be edited, its completely random.
One thing thats a commom problem for all customers is, that they are unable to delete addresses, they are deleted from the database, but are still visible in the checkout until you remove all cookies and login again.
We cleared all caches, cookies, switched browsers, but nothing solve the problem. Started with the new one page checkout, never had problems before.
If you're experiencing issues with the new One Page Checkout please reach out to our live team via the Help Center. This will allow our technical team to thoroughly investigate the issue. Unfortunately, from the Community Forum we don't have the access we need to help resolve this issue.
Thanks in advance!
Skye | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog