Admin Bar Missing

Sarah18
Shopify Partner
18 0 1

Hey guys!

I can’t seem to figure out why I can no longer see the admin bar when I’m logged into my account. 

Can anyone help point me in the right direction as it’s driving me crazy!

My store is:

MrsBest.co.uk

password: flourish

Thank you :)

 

Replies 15 (15)
Arthur_Korniyen
Shopify Expert
194 3 80

Hi,

Please, describe or send me a screenshot of what you see when you fill out the form on your website here: https://mrs-best.myshopify.com/admin/auth/login.

Best,
Arthur

Founder at GenovaWebArt | info@genovawebart.com
Sarah18
Shopify Partner
18 0 1

Thanks so much for your reply Arthur :)

I've attached a screenshot...

Kind Regards,

Sarah

Arthur_Korniyen
Shopify Expert
194 3 80

As I see, you are in the admin panel of the store now. If you mean this admin bar: http://joxi.ru/BA0n7B8FJ3gqam, here is the screenshot when it's folded: http://joxi.ru/n2YRW6lFoPM0qA.

You do not need it since you can always get into the store admin panel by this link: https://mrs-best.myshopify.com/admin/auth/login. And you can customize a theme in Shopify admin/Online store/Your theme / Customize.

Maybe you closed it earlier and cleaning the cookies can help. You can check this by opening the site through the Shopify admin panel in incognito mode.

I hope it helps.

Founder at GenovaWebArt | info@genovawebart.com
Sarah18
Shopify Partner
18 0 1

Thanks Arthur, yes I mean the one that runs at the top when you view your store when logged into admin.

I don't see the collasped (+) version either. Currently to edit a page I'm having to go back into the admin manually as I can't see this shortcut. I've already tried clearing cache & cookies and incognito mode, it's all rather strange!

It's gone missing on all devices I view on (my desktop computer, iphone and macbook) so starting to wonder if it's not related to the browser?

There isn't a setting somewhere is there where I've de-activated it accidentally?

Arthur_Korniyen
Shopify Expert
194 3 80

Uh, It defies logic. I am always confused when it appears or disappears.

But I'm sure that you could not de-activated it accidentally since there are no such settings.

There are similar questions on the forum and maybe you should try using another browser. Because we have no control over this bar.

Founder at GenovaWebArt | info@genovawebart.com
Sarah18
Shopify Partner
18 0 1

Thanks Arthur, I'll have a tinker with some other browsers, it's just so strange that I could once see it and now I can't across mutiple browsers inc the latest versions of Chrome, Firefox and Safari :(

Ronald2
Tourist
9 0 1

Hello Sarah

Did you find solution for this ? Admin bar is also missing from my store, I have to go to products page in admin panel each time when I have to edit a product, its time consuming.

Thanks

StuartAK
Tourist
6 0 4

Same problem.  This happened to me before and someone at support was able to get it working again.  Not sure how.

StuartAK
Tourist
6 0 4

I restarted the computer and the bar was back.  Worth a try!