admin.shopify.com refused to connect. Error when i am trying to set up the google app

Ollie97
Visitor
2 0 0

admin.shopify.com refused to connect. Error when i am trying to set up the google app. When I click into the google / Youtube POS I get an error screen. I have tried clearing my browser history and cookies, I have also tried on 2 other devices and get the same error 

Replies 4 (4)

Imogen
Shopify Staff
1780 203 319

Hi there, @Ollie97. Thank you for reaching out to the Shopify Community today with your error situation here. My name is Imogen. It's good to meet you.

 

I'm sorry to hear about this issue that you're running into. If possible, can you provide us with some more information around this error? Are you seeing any messaging when the error appears? Do you have a screenshot of the error that you can share with us?

 

Please, follow up with us when you can with the requested information. I'll keep my eyes peeled for your reply!

Imogen | Social Care @ Shopify 
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Ollie97
Visitor
2 0 0

No messages, I have tried on multiple devices and the same thing is happening across them all

 

Image 31-08-2023 at 21.15.jpeg

Imogen
Shopify Staff
1780 203 319

Hey there, @Ollie97. Thanks for following up with me, and providing me that screenshot!

 

So this error sometimes appears if the installation of the Google and Youtube Sales Channel app doesn't complete properly. Uninstalling the channel, and then re-installing it should resolve the issue.

 

Do a fresh uninstall/reinstall and then follow up with me here and let me know if the error has gone away for you! I'll keep my eyes peeled for your reply!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ErSanjay
Shopify Partner
307 20 46

@Imogen  

Hello Shopify Community,

I'm reaching out as an app developer who's currently facing an issue with our app that utilizes the Shopify app bridge. Despite not making any recent changes from our end, we're consistently encountering an error that seems to stem from the Shopify app bridge failing to validate the valid shop.

This error is not only impacting our app but also affecting our users' experience. Asking them to reinstall the app doesn't seem like the ideal solution, and we're committed to finding a more sustainable fix.

We're turning to the community for suggestions and guidance on how to tackle this issue effectively. Have any fellow developers experienced similar challenges with the Shopify app bridge validation? If so, what approaches have you taken to resolve them?

We're open to any insights, tips, or best practices that could help us overcome this obstacle and ensure a smoother experience for our app users.

Thank you in advance for your support and expertise.

Warm regards,
ErSanjay

Business Owner & Shopify Plus, Shopify app , Shopify Consultant - Full Stack Sofware Engineer
Warm regards,
Er Sanjay

If you find yourself in need of assistance with your store, don't hesitate to reach out! Feel free to send me a direct message, and I'll do my best to help you out.