Ahh so much of my store text is not rendering correctly on mobile :( Please help!

Ahh so much of my store text is not rendering correctly on mobile :( Please help!

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Hello Shopify Community! I would so greatly appreciate your help trying to solve why my store text isn't rendering correctly on mobile. It looks perfectly fine in my mobile admin view but when I check on my phone, I am seeing a lot of the text isn't showing up at all on the homepage on my first visit each session. I've seen this happen over multiple days and on multiple phones. It never happens on desktop though, only mobile and only on the first visit to the page, then once I've clicked something or scrolled, the text shows up. I took these screenshots with red circles for all the spots where the text is missing when I see this happen. I'm also not noticing any sort of clear theme around the issue like it seems to be happening for white and black text, headers and buttons, and across different fonts too. I pushed my site live since I am trying to launch but then this issue came up -- so my site can be found at getintoclay.com or https://0729d9-3.myshopify.com/. Any help would be so greatly appreciated and I'm of course happy to reward you if there are options for that!

Reply 1 (1)

Shopify Staff
1399 103 194

Hi, @getintoclay.


Thank you for reaching out! This usually has to do with the theme you are using. Is this a Shopify theme or a third-party theme? 

Emily | Social Care @ Shopify 
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