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Hi.. I see here a lot of people having the same issue of all credit cards being declined by shopify. merchants are using multiple cards from different banks and still getting the same payment failed error. I am also having the same issue.. i see complaints for this issue all the way from 2022 till date but no solution.. did anyone find a solution to this problem?? I reached out to live chat and they tell me that " card was rejected by our Payment Service Provider." Does anyone know what this means?? im waiting for the support specialist to get back and he asks me to check with my bank.. i checked with both my banks, had a long chat with them and confirmed that my cards are perfect. Shopify already placed 1 charge on the same card and now its suddenly unable to.. Does anyone have a solution to this problem??
Solved! Go to the solution
This is an accepted solution.
Problem solved.. Not sure how.. not sure why.. it suddenly accepted payment on the same credit card that it was rejecting. I'm just glad it did!
Hey @ConradPPA,
If you mean the card you tried to use for your Shopify invoices/billing was rejected, then the following may the reasons(s) why:
Moira | Social Care @ Shopify
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Thanks Moira for your response. I have double triple checked from my end and I'm aware of these points since this is the exact reply that all the other merchants received when they raised the same issue..
I am very confident this is an issue from shopify's end since:
I'm based in Canada. May i know what does " card was rejected by our Payment Service Provider." mean? And how do i know the reason?
Thanks!
Hey @ConradPPA
Our community support team won't be able to access the payment errors to provide you more information. In this situation you will want to connect with our authenticated chat support team in our Help Center for further details. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "Contact Support" to get started.
Shay | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
If all credit card transactions are being rejected on Shopify, it could be due to incorrect card details, insufficient funds, expired cards, or issues with your payment gateway. Please double-check the card details and settings, and contact Shopify Support or your payment provider for further assistance
Thanks Rizwanlang! i tried multiple cards and ensured both cards from different banks are capable and do not have any of these issues. It is an issue from shopify. Waiting to hear back from them.
This is an accepted solution.
Problem solved.. Not sure how.. not sure why.. it suddenly accepted payment on the same credit card that it was rejecting. I'm just glad it did!
Bro pls help I m based india and same issue facing I am using axis bank credit card master my store frozen and face same problem
Hi.. I hope your issue is resolved.. if not only shopify agents can help.. that's how i got through.. this is a shopify issue and i've seen many complaints about this. Chat with their agents and ask them to process it from their end. that's how it worked for me.. for the same card which was being rejected first.
Which bank card you are using plz tell me same issue 🥺
Same Issue, were you able to solve it?
i dont think bank will make a difference.. but im based in canada.. and im using a credit card from scotia.
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