Anyone else experiencing issues with Shopify payments?

pasf
Visitor
3 0 0

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 anyone had issues with payments going though. Everything is ok as in details and was working fine until Shopify took Shopify payments off my site then put it back on now it doesn’t work and it’s been 1 week with them looking into it with still no resolution. 

Reply 1 (1)

Mac
Shopify Staff
1673 169 270

Hi, @pasf!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand your concern regarding the payment issues you're facing on your site. Occasionally, customers may encounter errors like "there was an issue processing your payment" when attempting to complete a payment through Shopify Payments. This can happen due to various reasons, such as mismatched credit card information, failed payment authorization, or errors with discount codes. There can also be underlying technical issues that may be causing this issue.

 

If you've already reached out to Shopify Support via the Help Center and your ticket has been escalated, I kindly ask for your patience as our team is conducting a deeper investigation to resolve the issue. Rest assured, we are committed to finding a solution for you. If you would like an update on the ticket, please reach out to our team through the  Help Center.

 

If you have any additional information or questions, please feel free to share them, and we'll do our best to assist you further.

Mac | Social Care @ Shopify 
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