Re: Unable Purchasing Shipping Labels 2/9/24

Anyone else having issues purchasing shipping labels?

hannahnoliver
Tourist
3 0 5

I have been having issues this morning purchasing shipping labels and wanted to see if anyone else is having this issue? Every time I go to purchase, it takes a bit to load and then the page reloads saying there was an problem buying the shipping labels. It then says review order details and try again. 

 

Any suggestions on what to do? Seems that it may be a connection issue with USPS and Shopify? 

Replies 11 (11)

ben1717
Visitor
2 0 2

I am getting the same error when I attempt to purchase a UPS label

hannahnoliver
Tourist
3 0 5

So it must be a issue forever everyone. i am currently waiting for a support advisor. I will update when I hear. 

ben1717
Visitor
2 0 2

I just tried again.  It's working now.

Stella-raes
Visitor
1 0 1

I am having problems too!

 

Cheekyswim
Visitor
2 0 3

Same here, hopefully they get it back up soon 😅

Cheekyswim
Visitor
2 0 3

Mine just worked 🎉

 

yarnbyrds
Not applicable
1 0 0

Yes, having the same issue!

Trevor
Shopify Staff (Retired)
3408 463 991

Hey folks, 

 

Our teams just shipped a fix. This should now be resolved. 

 

Thanks for flagging!

Trevor | Community Moderator @ Shopify
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bffjewerly
Visitor
1 0 0

Hmm, I got to print out 3 labels and then it and back to the same error. 

alexvw
Visitor
1 0 0

Hello everyone,  has this been fixed?  we just tried printing usps labels and it's 2/13/24 and it is flagging  the same error from last week for us.  If there is a workaround (other than purchasing externally) please do share. Thanks! 

hannahnoliver
Tourist
3 0 5

It is now working!!!