Solved

Anyone else keep getting logged out constantly.

JustinNJ
Explorer
64 1 59

It seems to just randomly log you out.

 

Accepted Solution (1)
Trevor
Community Moderator
3404 463 990

This is an accepted solution.

Thank you for letting us know this is still occurring. Our support is limited in the Community as we cannot authenticate your account, so contacting Shopify Support is your best option. By contacting support, they can log the details of your issue and escalate as needed. If it is a part of a larger issue, then the details of your issue and the store information will help them isolate the issue and work towards a fix. 

As there are several replies in this thread, I will be marking my reply as a solution for visibility purposes for any new viewers, but by no means, am I suggesting this issue is resolved. 

Trevor | Community Moderator @ Shopify
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Replies 110 (110)

Victor
Shopify Staff
2511 229 532

Hi @JustinNJ,

 

Thank you for reaching out. Can you tell me what browser and device you are using when you're being logged out? How often does this happen? 

Victor | Social Care @ Shopify 
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JustinNJ
Explorer
64 1 59

firefox 121.0

timing varies, its not specific to one computer.

 

Victor
Shopify Staff
2511 229 532

Hi @JustinNJ,

 

Thank you. Could you please try working in other browsers and letting me know if there's any issues? If the issue persists across multiple browsers and devices, please reach out to our support team via the Help Center. They can authenticate you on your account and review your recent sessions to see what might be causing this.

Victor | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

JustinNJ
Explorer
64 1 59

Issue is not browser specific.

Its not computer specific and occurs in 2 different locations.

 

I already started a ticket on it.

 

Victor
Shopify Staff
2511 229 532

Hi @JustinNJ,

 

Okay, great. If you have opened a ticket on this issue our team can authenticate on your store and look into this for you. If you have reached out over live chat and left this with them, they should be back in touch with you over email when they have an update.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

JPHB85
Pathfinder
101 0 244

@Victor this was just now. In the middle of editing products.  It gives me this 'leave page' (when I don't try to), then goes to the login screen and loses everything I was working on.  Your chat team was absolutely worthless and told me this is 'normal'. How is this at all normal? In years of using Shopify this was never an issue until these past two weeks.

Screenshot 2024-02-08 at 10.12.11 AM.png

SheiyahMarket
Tourist
5 0 8

This is also exactly what happened to our storefront as well. I have been told that its our fault because we have too many users on the same account (even though we have been working like this for years). The next two times I have reached out they only tell me that its a known problem and they are working to fix it. But this issue continues to get worse each week here on my end. 

JPHB85
Pathfinder
101 0 244

@Victor this is also happening to me for the past week (NEVER has before).  It is happening across multiple devices, I'm using Chrome. I've tried clearing cache. I can be in the middle of working on something actively, like creating a new product, and it will send me to the login screen and lose everything I was working on.  Sometimes it will give me an error first or do the 'are you sure you want to leave page'... when I did not ask to leave the page.

It is happening several times per day now. I am not doing anything differently at all than I have for the past few years of using Shopify.  This is definitely on Shopify's end.

Chat support was not helpful AT ALL.

User2024
Visitor
2 0 3

This is also happening to me all the time! Im always forcibly logged out when I reopen my computer the following morning. I’d say I’m logged anywhere from 5-10 times a day (6-8 hours working time). 


this is not normal at all and I’ve been using Shopify for five years now. 

anyone figure out a good solution yet? 

Jane_Bartel
Tourist
8 0 12

I've had the cloud flare page for weeks - still getting logged out endlessly. I think we all deserve a big discount. Time consuming and annoying. 

 

 

Maralyce
Visitor
2 0 2

Hi Victor. I read this whole thread because we are getting logged out of our shopify account randomly several times a day, every day. Also when we get the login popup and try to log in, it says something like page not found. We have to close the browser tab and open a new one to be able to log back in. Happens on Macs, PCs and different browsers. Below at some point it says the issue was fixed but it has not been fixed, but no more replies from you or another Shopify tech. Can we get an update on this issue please? Thanks.

JPHB85
Pathfinder
101 0 244

@Maralyce they have refused to answer on this thread for weeks.  The only way is to contact Shopify chat. I'm still in touch with one and they are still trying to fix it.  I've been forwarding these comments that people leave so that they are aware it is still actively happening to many people.

User2024
Visitor
2 0 3

Forward them that the problem has gotten worse in the last 24 hours. Aside from me having to close the windows and re-search for Shopify window because it won’t let me log in after being logged out. 

it now is popping up so white page with a cloudfare logo with the message “Your connection needs to be verified before you can proceed”. Cloudfare is web security company and I’m worried to think that someone or something is actively trying to log into my store. 

please keep us updated 

JustinNJ
Explorer
64 1 59

I'm guessing there trying to use cloudfare to filter requests to the their server.

There most likely being hit with DOS attack.

JPHB85
Pathfinder
101 0 244

Forwarded! And yes, I am also getting that new window too.  The cloudflare one started for me 2-3 days ago.

Jane_Bartel
Tourist
8 0 12

I just successfully opened a new work ticket through the chat - whether it will do anything I don't know but they did give me a link to the support ticket but you can only open it if you are a Shopify employee! 

JPHB85
Pathfinder
101 0 244

Oh yes, I got one of those smart chat support people that sent me that 3 times even after I explained to them that you have to be a shopify employee (which you'd THINK they would already know).

Mark_Kohoot
Visitor
2 0 0

Exactly the same thing happening to me. Can be iPad, phone, or PC with different browsers. Random log out.

 

Thinking of the nightmare this will create when 2FA becomes mandated. 

GracieJ
Excursionist
11 0 4

This happens to me all day every day lately.  Switched browsers, switched computers.  Nothing helps.  It's really annoying when doing something like buying postage.  You have to start over from the beginning. 

andrewsanderson
Tourist
4 0 10

Just found this thread. I reported the issue last week because it is driving me mad, especially when I lose work when the system decides to log me out when I save something like a blog. I was told that it was a known issue and that a workaround would be to use the app which would mean using my phone to create multiple products, write blogs, manage shipping etc - hardly practical. Surely Shopify operate some form of change management / release management  and could roll back the changes to give us a stable platform again. I've always praised Shopify, saying it isnt the cheapest but it is a solid platform. That view is quickly changing

RustandRuffles
Not applicable
2 0 4

I am having the same issue, did you find a fix?

 

hanamarumart
Shopify Partner
4 0 3

same here, I am using chrome on mac os and windows   always be logged out since 2 weeks ago.

JustinNJ
Explorer
64 1 59

Still nothing resolved with this. @VictorM 

JustinNJ
Explorer
64 1 59

and logged out again

 

JustinNJ
Explorer
64 1 59

and again

JPHB85
Pathfinder
101 0 244

@JustinNJ it is doing it to me several times per day even when I'm actively working on something.  It's been doing it for about a week now.  Never in my years of using Shopify has it done this before.  @Shopify needs to fix this. It is not on our end.

JustinNJ
Explorer
64 1 59

It appears  @Shopify  has no intention of fixing this.

 

Maurice_CMCGold
Visitor
1 0 2

Yep same issue aswell! i've tried reaching out to shopify multiple times and no reply. they usually reply to my tickets but mustn't want to try and fix this issue? 🤔

 

JPHB85
Pathfinder
101 0 244

@Maurice_CMCGold @JustinNJ yep they don't ever care. my 'chat advisor' hasn't responded to me in several days now that I asked to be transferred because they clearly don't understand the issue.  they keep sending me a link to Shopifys internal (employee only) website.  I've tried telling them several times and they just keep sending the same link that you need a shopify employee login for.

GrumpyBob
Excursionist
14 1 11

Same issue. Started last month.
Multiple computers, multiple browsers, multiple locations.

More often than not, if I get up from the computer, to help with anything in the store, I have to relog in when I sit back down. If I simply hit the button to sign back in, it generally errors and tells me something like the store doesn't exist. I back out, try again, and it logs back in...but sends me to the dashboard away from the page I was working on.

Webstore: grumpybobsonline.com
Facebook: grumpybobsemporium.com
Twitter: @grumpybobs
Discord: https://discord.gg/grumpybobsemporium
Instagram: @grumpybobsemporium
YouTube: youtube.com/user/grumpybobsemporium
JustinNJ
Explorer
64 1 59

Yes, that's the exact scenario I get as well.

Make me log in then go to a dead page and have to back out.

 

Whats interesting is I was getting the 2-factor requests randomly when working from home (that part has at least not been happening anymore)

But I was not getting them in my office.

 

 

JPHB85
Pathfinder
101 0 244

mine did that too on the 2FA for a day or so. It wouldn't let my one computer login for several hours because it kept saying 'code expired' even within seconds.  that part stopped for me too, but ever since this stupid login window keeps showing up.

Jane_Bartel
Tourist
8 0 12

I am having the same exact issue and this is beyond annoying, at least I'm not alone.

JPHB85
Pathfinder
101 0 244

@Jane_Bartel I have a feeling there are a lot of people having this problem.  I know others personally are.  But most people don't know this discussion board even exists.

JustinNJ
Explorer
64 1 59

Another day goes by and @Shopify still has no intention of fixing this.

Hobbies
Not applicable
1 0 1

I'm getting kicked off all the time now, almost every 10 minutes.

 

JPHB85
Pathfinder
101 0 244

@Victor @Shopify is anyone ever going to help?  your chat certainly isn't.

JPHB85
Pathfinder
101 0 244

@Hobbies mine does seem to be getting worse. It has told me to login twice in the last 10 minutes while I was actively doing things on it.

TheYakYarnery
Tourist
3 0 3

Was happening to me as well. I started a chat and luckily I was put in touch with a really awesome Shopify person, Carlo P. Carlo confirmed it was a known problem that was being worked on but didn't have an estimated timeline. Carlo kept in contact with me and was clear and concise in providing information and updates. Last Tuesday Carlo informed me the developers released a fix that should solve the issues and so far things are running smoothly (fingers crossed, knock on wood) since then. I am sorry you have had a much different experience. 

JPHB85
Pathfinder
101 0 244

@TheYakYarnery interesting. I spoke with another chat person today, and they said they are still working on a fix but didn't have a timeline since it is a 'complex issue' related to how logins are stored in their system.  The system that does it supposedly is getting 'overloaded' and glitching, which is causing this.  I hope it gets fixed soon.

TheYakYarnery
Tourist
3 0 3

I’ve had a few glitches since I was told it was fixed but nothing like it had been. It kicked me out maybe 4 times this week. I noticed every day something is different within the system. Product pages change which is the most annoying. The variants are now pages instead of a long list. The bulk editor will only pull up one page at a time so is it really a bulk editor now🤷🏼‍♀️ Shopify was so slick when I started with it and now they’ve over complicated it. I’m really beginning to hate technology. Have you started researching other options?

JPHB85
Pathfinder
101 0 244

@TheYakYarnery OMG the variants! I already complained to my chat person and was given the same BS 'thank you for your input' crap.  It is yet another STUPID change that just makes our lives more difficult.  I swear their developers all need to be fired.  Or make them run a shop for a month and see how necessary these features are that they keep hiding for the sake of 'make it clean'.  I don't need it to be pretty, I need to not have to do 3 steps that used to be 1 step.

RGWELD
Tourist
7 0 9

This has been happening to us for about 2 weeks now- logged out constantly, screen says 'no such page', anything we are working on is erased and we have to start over. After multiple chats with support ice been told the same thing- known issue, working on it, we understand how frustrating this must be etc etc. Every time its a new support person who acts like they have the solutions so its like 30 minutes of explaining the same things, tried all the same 'fixes'.

Its so aggravating.

LoraineIreland
Excursionist
22 0 35

This has been happening to me since Christmas.  Initially maybe 1-2 times x day but the frequency is increasing - I think I've had to log back in circa 10 times so far today.  I am losing work and losing time having to repeat that work.  It is incredibly annoying.  I'm sure we've all cleared caches, tried different browsers and done all of the things the Shopify help pages suggest.  At this stage, it's not us, it's Shopify.  Please fix it

JustinNJ
Explorer
64 1 59

@Shopify19 days and still no fix.

 

bolsta
Tourist
11 0 1

Multiple time a days, everyday. Getting over it. Shopify needs to get this sorted.

JPHB85
Pathfinder
101 0 244

They sent me a message last night claiming it was fixed.... but it still happened to me already this morning.

IdealBham
Excursionist
38 0 13

It just happened to me twice in 5 minutes - lost my info and I had to retype but before I could even save I was already logged out. This is so frustrating.

sd123
Tourist
3 0 17

I keep getting logged out as well for several weeks now.  I will be in the middle of updating a product and I keep getting logged out. Shopify support was of no help.  They wanted me to take a video of when it happens.  I told them it was random, how can I take a video of a random event?  It is very frustrating and it is increasing in frequency.