Anyone else keep getting logged out constantly.

[JustinNJ]

It seems to just randomly log you out.

[zeusammon]

Is anyone else being logged out of other services at the same time? I seem to be kicked out of Google, Shopify, Amazon sessions, and experience sudden cookie/tracking issues with Cloudflare services. I know Shopify seems to be powered by Google networks, but I don't understand the additional issues with Amazon and Cloudflare... It's not a cookie problem. It's not my ISP. It seems to be an issue with these services.

[Jane_Bartel]

I am not seeing this problem anywhere except on Shopify and it continues to drive me crazy.

[chrissutts]

Yep its a cluster fk.

here is my latest dialogue with shopify help around a solution. So Shopify help send me a link to detail about the developers work - but the lin doesnt work for me or shopify. They do wish me every success with my business though...if i still have one before i go mad. #igiveup

• Chris Sutton

  2:53 pm

  Thanks for replying but it gives me little or no confidence - i've been running these stores for years and Shopify changes so much every week its becoming a total nghtmare. I can live with all that crap but getting logged out all day is going to lose you customers. Just read the forums. Wheres the urgency? what's the timeframe to fix?
  cheers
  Chris

• ---

  3:02 pm

  Hi Chris,
   
  Thank you for sharing your feedback with us and indeed this happening can cause serious things on our store and if I only have the knowledge on it then I will definitely help you immediately but as what mentioned that the developers are already working on it which you can see updates in here.
   
  You will see the progress on it so I highly suggest you to check on it from time to time.
   
• Chris Sutton

  8:35 am

  that link doesnt work, it says unable to sign in when i put my username in...

• 1:30 pm

  Hi Chris,
   
  Thank you for reaching out again for this matter, as per checking indeed the link isn't working even on my end but rest assure that this is being handled by our developers as we are speaking and please allow them more time to fix this happenings.
   
  Thank you again for reading through this email. Feel free to reply if you need further assistance and we promise to get back to you as soon as we can. Getting the support you need and deserve is our priority. We wish nothing but success to your business!

[Shay]

Hi @chrissutts 

Thank you for also joining this thread and for sharing your feedback and experience with our support team about this. I am very sorry to see that your support interaction was far from ideal and I do want to make sure that you, and the other merchants having this issue, are getting the support they need. 

Our developers are investigating a known issue with some accounts being logged out and sent back to the login screen from their admins via desktop browser. This issue does not appear to affect the mobile app, so for those who are having this problem you may find that easier to use in the meantime. 

If you have created a ticket regarding this issue and it was not escalated to our technical team for further support please feel free to share that ticket number with me here. For any merchants still facing this issue and who do not have a ticket escalated to our technical team please follow these steps to ensure you are getting the required support:

Please connect with our live chat support team through our Shopify Help Center. Open the AI chat and type "Contact Support" to get started. 

Once connected with an agent please feel free to provide this recap of the issue so they can expedite this:

Hi! I was redirected to contact support from the community forums: https://shopify.link/lrDP. I am experiencing an issue with having my account logged out repeatedly, and I have been informed that this is a known issue and I should have my account escalated to technical support for further assistance. 

[JPHB85]

Oh my God. You guys have got to stop recommending the app as a solution. No one in their right mind can run a business from that app!!!!!!!!!!!!!!!!!!!!!!!!!!  The only thing I ever use it for is to look at live users or an order that came in, IF I'M OUT OF MY OFFICE.  It is absolutely useless and not a solution.

You guys have been giving us the same BS answers for almost two months now.  This is a problem that is negatively effecting us DAILY and costing us time and money, literally.  This is not some small glitch that is just inconvenient.

This is absolutely not OK that this is still happening.  There seems to be ZERO rush for Shopify to fix this... or anything else we've had a problem with on the last TWO updates (which were equally HORRIBLE).

[SheiyahMarket]

I was talking with one of my coworkers and honestly I think Shopify advisors are either copying and pasting their messages to me or using AI and then adding a little bit on the end to answer my questions. I have talked with 6 different advisors about the same issue over the last 2 weeks and these are the repeat phrases they keep using. While they are professional and polite, it’s more frustrating than helpful.

I hope this email finds you well

sincere appreciation 

patience and cooperation 

this issue has been disruptive to your workflow

a seamless experience on Shopify

I want to assure

rest assured

deeply empathize 

top priority

sincere gratitude

I empathize with the frustration

I also think it's weird how no one is on the same page. If this issue really is top priority and they are aware of how it's affecting so many people why are they so confident?

“I am confident that by tomorrow, we will have a comprehensive update for you”

“I want to assure you that this is a known issue and our dedicated team of developers is working tirelessly to resolve it”

“We are confident that their expertise and dedication will lead to a timely resolution”

“we are committed to keeping you informed every step of the way”

“While I can't provide a specific timeframe for the fix due to various factors involved”

“Our developers are consistently rolling out upgrades and features to prevent any downtime and enhance your overall experience”

“I noticed that while an escalation to our technical support team was made, the login issue seems to have been overlooked”

“Currently, there are no known Shopify-wide issues that would affect logging in”

“After discussions with our Internal Teams and Developers regarding the logout challenge, we have identified a minor system update as the primary cause”

“We suspect that the problem may be stemming from a more complex source”

“we are committed to resolving this issue promptly”

Is this happening to anyone else? I finally gave up going in circles with advisors. (also i had to type this twice because somehow the self saving reply in this forum just completely deleted mysteriously…)

[JPHB85]

Oh yes, I've gotten most of those same BS responses... verbatim.  I assume Shopify gives them a 'script' of options to choose from and they just copy and paste that.  Same with Amazon chat people.  

[Jane_Bartel]

Yes this is consistent with what I’m getting when I try to “speak” to anyone and I called “it” out as obviously AI. I almost feel like they are trying to get rid of us. I’m typing this on my phone because as usual I’m logged out on desktop.

[GracieJ]

Mine is fixed. Got a note from my ticket they made changes. Been great all day.

[JPHB85]

Unfortunately they told a bunch of us that a few weeks ago too.  It stopped for a couple days and then came back with a vengeance.  I can tell you it just happened to me still.

[chrissutts]

Yep had em all. It's all bollox. My fave is "Our developers are consistently rolling out upgrades and features to prevent any downtime and enhance your overall experience”. Its like a Monty Python sketch. Their deveopers are consistently rolling out upgrades and features to prevent me working efficiently and detroy my overall experience!

[teekay05]

"This issue does not appear to affect the mobile app, so for those who are having this problem you may find that easier to use in the meantime. " i wonder what she had added in her "venti, quadruple shot, half caff, non fat" starbucks in the morning.

obviously NOT someone who uses shopify to run a real business with real inventories, and real customers. an app? really? for 30,000 odd SKUs?

[andrewsanderson]

The mobile app is not a workaround. I don't have the ability to print from my phone and there is no way that I am going to write blogs on an iphone keyboard. This really does need escalating within shopify. It appears that there is no testing before changes are made to the live environment. Why can't the app be rolled back to a point when it was stable ? You are taking our money and taking us for granted. To hear that developers are working on it whilst we are logged out, losing work and time is frustrating to say the least.

[SheiyahMarket]

I just received this message on Tuesday. 

"We have received an update from our Internal Teams and Developers regarding the log-out issue we have been investigating. They have informed us that a new fix has been implemented."

My issue was that my team and I aways got kicked out to the "Choose an Account" screen. Right after I received the message I noticed that the log outs stopped for maybe half a day. But then after that Shopify just started refreshing multiple times. Sometimes for a milisecond a 500 error would flash and then the screen would refresh. Other times a very large amount of those red server error boxes would all pop up at one time at the bottom of the screen. But in general, my screen is just randomly refreshing multiple times a day and I am losing a lot more work than before. Yesterday my coworkers shopify screen was refreshing and freaking out probably once a minute for half an hour straight, while my computer with shopify was fine. 

Has anyone experienced an actual fix?

[HOMEYOU]

Same here. Constantly losing work in progress. Please fix it