Anyone else missing payments and failing to get Shopify help?

[dilwyn84]

Hi everyone. Back in last autumn I noticed I wasn't receiving affiliate payouts for certain stores as a shopify partners. I contacted Shopify who told me it was a widespread problem but they would prioritise my case and get it sorted immediately and keep me fully informed along the way.

Fast foward to mid January and still nothing has been done, and every month that goes on means I'm missing more and more payments. Shopify seldom respond to my tickets, and never send anything without me initiating it. I've had to create 3 additional tickets as they stop replying to me, and the latest response is them stating that there is no update or information of what the issue is, and when and if it will get fixed.

I'm reaching out to see if anyone else is experiencing this, as they've said it's a widespread issue. I've been a shopify partner from day dot almost, and it's disappointing to see such a slide in partner support. I remember the good old days which are sadly no longer with us.