Appeal request regarding Shopify Payments account being misjudged as a “high-risk business”

[Ayan18]

Dear Shopify official team:

I strictly abide by the platform rules and mainly sell ordinary mobile phone accessories (conventional 3C products such as data cables and chargers). All products comply with international trade standards and do not involve any prohibited items. Since the first application for Shopify Payments on March 1, 2025, the system has been rejecting my application for opening on the grounds of "high-risk business", and I have submitted complaints through backend work orders and customer service emails many times, but have not received a response so far.

Why do compliant companies encounter indiscriminate risk control?
Why did I contact the staff many times but received no response?
Please give me a fair opportunity to communicate! Or give clear rectification direction!

[goldi07]

Hello @Ayan18 

If you're planning to send this to Shopify's support team, I’d recommend refining it slightly for clarity and professionalism. Here’s a revised version:

Subject: Urgent: Shopify Payments Application Repeatedly Rejected

Dear Shopify Support Team,

I am writing to formally request clarification regarding the repeated rejection of my Shopify Payments application. My store primarily sells standard mobile phone accessories (such as data cables and chargers), all of which comply with international trade regulations. I strictly adhere to Shopify’s platform policies and do not sell any prohibited or high-risk items.

Since my initial application on March 1, 2025, my requests to activate Shopify Payments have been denied due to an alleged classification as a "high-risk business." Despite submitting multiple appeals via support tickets and customer service emails, I have yet to receive a clear response or guidance on how to proceed.

I kindly request:

  1 A detailed explanation of why my store has been classified as high-risk.
  2 Clear steps or rectification measures I can take to qualify for Shopify Payments.
  3 A direct opportunity to communicate with a representative to resolve this matter fairly.
I value Shopify as my eCommerce platform and hope to find a solution as soon as possible. Your prompt response would be greatly appreciated.

Best regards,
[Your Name]
[Your Store Name]
[Your Contact Email]

Thank you 😊

[Ayan18]

Thank you very much @goldi07
Thank you for your advice! Due to the long-term communication without results, I did not express myself properly. Next, I will take your advice to contact the support team.
In addition, if you have similar experiences, please give me more experience and help. I have put a lot of energy into this, including but not limited to, working nearly 18 hours a day from the beginning of the project to three days ago, which makes me feel very sad!
Finally, thank you again!

[goldi07]

Thanks 🙏 if my solution helps you please accept this solution and like it next time describe your problem exactly 

Thanks