Apple Pay Won't Recognize Zip Codes for Free Shipping Zone

[apsteele]

We have one zip code set up for free delivery (and thus zero dollar shipping). However, when somebody goes to checkout with Apple Pay and their Ship To address contains that specific free shipping zip code Apple Pay still shows a shipping charge. I tried to add a separate and redundant shipping zone specific to the zip code but it seems like it only lets you do States. Is there a simple fix with Apple Pay that I am missing?

[Imogen]

Hi there, @apsteele. Thanks for taking the time to reach out to the Shopify Community today with your question around your Apple Pay and shipping situation! My name is Imogen. It's good to meet you!

Are you able to provide us with a link to your store, as well as the zipcode in question, so we can try some testing on our end to see if we can replicate? This would be super helpful for us to have so we can look into the functionality as if we were customers and get a better understanding of what you're experiencing! This will also help us look into some potential causes, and advise on what next steps to take to help you resolve this!

[apsteele]

Hi Imogen! Here is a link to our store -  https://columbuscashew.com/ - and the zip code in question is 43209. 

Thank you for assisting!! 

[Imogen]

Thanks for following up with me here, @apsteele! I appreciate that!

I did some testing using an address that should be part of that 43209 zipcode area in Columbus, Ohio. Upon entering in that address, I do see a shipping rate and fee apply to my order. Specifically, the rate is called 'Standard' and the cost is $5.99 USD. With this information, this suggests to me that the product I've added to the cart (salted - 1 pound cashews) may be a part of the shipping profile that includes this 'standard' shipping rate, and not included in the profile that has this free shipping rate you've created. Shipping issues can be caused by a multitude of factors, and since I'm unable to authenticate you and access your store, it's difficult for me to say exactly what may be the cause, but in my experience, it could be that the products are in a different shipping profile than this rate.

In order for us to better troubleshoot this issue for you, I would recommend reaching out to our Authenticated Support Team via our Help Center. They'll be able to get you authenticated, and then access your shipping settings to double-check my idea of the shipping profiles, as well as explore some additional potential causes so we can help you get this resolved.

[apsteele]

@Imogen - You can see Order #1013 from today as an example. It was placed via Apple Pay with a 43209 zip code, and they were charged shipping. 

Again our store is https://columbuscashew.com/ - thank you! 

[Blair]

Hi @apsteele,

Thanks for following up on this. Unfortunately we would not be able to view orders here through the Community. As Imogen has mentioned, I'd encourage you to connect with us directly for further assistance. This will allow our support team to get you authenticated and take a closer look. 

Please let me know if you have any other questions. 

[jookmark]

I am also facing such issue. Please suggest me how to solve this issue