Re: Application Error for Blocked Store

Application Error for Blocked Store

ClaudioHenrique
Visitor
2 0 0

My store was closed done by shopify without any notice. Shopify says that we need to fill out a form in order to appeal their decision, but when I try to submit the form, it gives me the following error: 

 

Screen Shot 2025-01-13 at 10.54.06 PM.png

Replies 3 (3)

EstherBui
Trailblazer
276 39 43

Hi ClaudioHenrique,

Regarding the Application Error issue, it might have been caused by a problem on the back-end, where the API wasn't functioning properly. Please try again.

Best,
Esther

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Kellytran2395
Shopify Partner
4 0 0

Happened to me last night as well. Received an email from Shopify saying that I've violated the policy hence my account has been disabled. No further explanation and when I submitted the dispute form. I got the same message 

ClaudioHenrique
Visitor
2 0 0

Its arbitrary the way they don't warn you in case you are doing something by mistake, they don't tell you the exact reason either... its like they have just a bunch of bots making arbitrary decisions and don't care about their users for real...