Apps embed

[GSC2]

Shopify Inbox is functioning on some pages but not on others. What code can I use to ensure it works across all pages?

[CodingFifty]

Hey! @GSC2,

It sounds like Shopify Inbox isn't showing on all your pages because it might not be included in the theme’s main layout or templates. To ensure Shopify Inbox appears consistently across all pages, add the Inbox embed code snippet (usually provided by Shopify Inbox) to your theme’s `theme.liquid` file right before the closing `</body>` tag. This way, it’s loaded on every page. If you’ve installed Shopify Inbox through the App Embed feature, make sure it’s enabled for all pages by checking your Shopify Admin > Online Store > Themes > Customize > App Embeds.

[GSC2]

How to get the inbox embed code snippet.

[GSC2]

>From where can i get the inbox embed code snippet.

[-Ecom_Boss-]

Go to Online Store > Themes > Customize and check if the Shopify Inbox app block is added to all page templates (sometimes it’s only added to the homepage by mistake). Because coding is only needed if the app was added manually or your theme isn’t supporting global app embeds properly.

[DLight001]

Hello @GSC2 

It sounds like the Shopify Inbox script isn't loading on all pages. The easiest fix is to make sure it's added in your theme. liquid file, just before the </body> tag. That ensures it works site-wide.

If you're using custom templates or a page builder, you’ll also want to check if the chat is enabled in App embeds under the Theme Editor for each page type.

Hope that helps!