Authorized Reseller Verification

Authorized Reseller Verification

Tracy22
Visitor
2 0 0

I received this email from Shopify today:

 

Your Shopify Payments account has been placed on hold until we can verify you are an authorised reseller. Please visit this link or login to your Shopify admin to securely upload the following documents:

  • Written authorization from all of the brand(s) or rights-holder(s) whose products you sell OR
  • Invoices from the suppliers these products were purchased from

I do NOT sell any branded or trademarked items, counterfeit products nor have I mentioned the names of designer brands on my store. I sell fragrances which smell similar to trademarked/branded perfumes, but I my website does not claim to sell the same products as branded products. I even have a disclaimer on the website which states that the fragrances are similar, but not the same.

 

What can I do about this? I am very frustrated, especially because my business is not selling any branded products and there are several stores using Shopify's platform to sell the same products I am selling. They have been selling their products for years. I don't understand why I am receiving such a notice. The other stores that sell similar fragrances to designers even have the designer names listed on their website and they are allowed to use Shopify's platform. I do not have any designer/trademarked/copyrighted names on my website and I am being asked to prove I am a reseller. I have attached screen recordings of different stores on Shopify's platform that are selling the same products as me, fragrances which are similar to designer perfumes. These other stores are allowed to sell on Shopify's platform. 

 

Can anybody help me as soon as possible please?! I have only have untill 27th July to resolve this issue or Shopify may disable my store.

Replies 10 (10)

Nia
Shopify Staff (Retired)
537 38 79

Hi, @!
 
I definitely understand where you're coming from and this is not the ideal situation for any business! As I cannot look into your store through our community forums as per authentication policies, the best and quickest solution I can advise you to do from here, is reaching out to our Support Advisors who will be able to look into this for you and escalate it through for the appropriate team to look at. 
 
Once you've received a ticket number from our support team, you'll just need to liaise with the direct team via email, however rest assured, they will be the people to reach out to you once escalated! 

Nia | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

Tracy22
Visitor
2 0 0

Hi Nia,

 

Thanks for your reply. I already reached out to Support and I wrote a detailed email stating I do not sell any trademarked/copyrighted/branded items. I also added the fact that other stores selling the same products as mine who are not associated with branded items such as

dossier.co

us.oilperfumery.com

altfragrances.com 

 

are all using Shopify's platform. I havent mentioned any branded name on my store and my Shopify payments is already disabled. This is terrible and I would like to know what I can do about this before my account gets disabled.

 

Please let me hear from someone as soon as possible.

Nia
Shopify Staff (Retired)
537 38 79

Hi, @!
 
Thank you for updating us. If you still have not yet heard from our team, I would just like to provide reassurance that you will indeed receive a response, we cannot provide a timeline on when you will receive this. Generally, if you haven't heard from our team in over 2 weeks, I would recommend reaching out to our Support team again so they are able to provide you with an update! We truly appreciate your patience thus far!

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

jake007k
Excursionist
20 2 0

i sell INSPIRED stuff from nike and im getting the same message

Nia
Shopify Staff (Retired)
537 38 79

Hi, @,

 

Have you also received an email from our internal team regarding your store? If so, have you responded directly to the email?

 

If you have already responded to the email, then the appropriate team will get in touch with you. This may take upto 72 hours for a response, however if it is past 72 hours, I would recommend reaching out to our Shopify Support team who can potentially get an update for you!

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Strnad
Tourist
12 0 2

Hello Nia,

I need help:
Shopify has blocked my site for selling nike, jordan and yeezy products. That I don't have supply contracts for that, but they don't understand that it's third-hand goods, so I don't sell new goods.

I would need someone who would be able to communicate this, because if they don't explain why by December 8th, they will block my website.

QUESTIONS:

1) Where do I get a license? Especially so fast...? Is it possible that just an invoice from the supplier where I buy Nike, Jordan and Yeezy branded products - these 3 brands - is enough?

 

2) Can I somehow extend the deadline?

3) I read somewhere that you can delete all products to at least save the store until you have all the licenses. And then just resend the items. Is it enough to set all items to zero stock and "inactive" so that they no longer appear in the store (yet)?

 

4) Can I back up my entire store (shipping settings, payment settings, products, etc.)? Otherwise, the months of work were really wasted.

 

5) What about all the money I put into Shopify (including apps etc.)? Is all lost?


I would be very grateful for any advice.
Many Greetings,
 Martin

Bmv1
Visitor
1 0 0

Have the exact same issue. But there is hundreds of websites on Shopify that resell sneakers. 

Have you managed to solve this issue? 

Cropz
New Member
13 0 0

Hey, did you solve it? We are facing the same problem right now.

flpfashion
Visitor
1 0 0

Hi Nia! It seems like you have helped out and are quite knowledgeable. I am having a similar problem. I received the same email, and I sell secondhand clothing. Apparently selling brands like Nike/ adidas are not permitted. Consider my store an online thrift store. From what I know, no licenses or permission from the brands are required to resell clothing. Since its not new products, do I need to get licensing / permission like the email says? How should I handle this?

artshot
Visitor
1 0 0

Hi Jake did you resolve this problem??