auto Ds app high billing problem

jirkakuta
Tourist
6 0 2

Good day
I would like to ask if you have ever experienced that you downloaded an application that you do not know much about and then it billed you a huge amount? It happened to me with Auto Ds. now they want me to pay $248.70 ojoj.png

Unfortunately, it was my fault for downloading the app without knowing anything about their billing, but I really can't afford to pay $248.70. what should I do to avoid it? So far I've only uninstalled the app, but I don't know what will happen if I don't pay. Can someone please advise me how to avoid payment?

 

Replies 3 (3)

Shay
Shopify Staff
2645 430 554

Hi @jirkakuta 

 

Thank you for the screenshot and for the details about the situation you are in. If the billing invoice has already been issued, then removing the app from your store may not stop the further attempts as resolving this bill. If you are seeing this charge on your billing invoice in your admin under Settings > Billing > Bills then the charge will continue attempting for 28 days and your store may be frozen if the bill is not paid in that time.

 

What you need to do is contact the app developer to ask them to cancel the pending charge, if they are able to. App fees are set by the developer and refunds are up to their sole discretion. 

 

You can contact the app developer through the app store, and based on the name you provided and the screenshot, I believe this is the app in question: AutoDS All‑In‑One Dropshipping

 

It looks like they offer a 14 day free trial before moving to a paid plan, which means you had 14 days to test the app and remove it from your store before the billing period started.

Shay | Social Care @ Shopify 
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srabion
Visitor
1 0 0

hi jirkakuta, I'm having the same problem you are having just wanter to ask you did you solve this problem? and if you did is it possible to tell me how you did it.

thanks

 

tristan15
Visitor
1 0 0

did you you figure anything out