auto Ds app high billing problem

auto Ds app high billing problem

jirkakuta
Tourist
6 0 3

Good day
I would like to ask if you have ever experienced that you downloaded an application that you do not know much about and then it billed you a huge amount? It happened to me with Auto Ds. now they want me to pay $248.70 ojoj.png

Unfortunately, it was my fault for downloading the app without knowing anything about their billing, but I really can't afford to pay $248.70. what should I do to avoid it? So far I've only uninstalled the app, but I don't know what will happen if I don't pay. Can someone please advise me how to avoid payment?

 

Replies 7 (7)

Shay
Shopify Staff
3006 463 617

Hi @jirkakuta 

 

Thank you for the screenshot and for the details about the situation you are in. If the billing invoice has already been issued, then removing the app from your store may not stop the further attempts as resolving this bill. If you are seeing this charge on your billing invoice in your admin under Settings > Billing > Bills then the charge will continue attempting for 28 days and your store may be frozen if the bill is not paid in that time.

 

What you need to do is contact the app developer to ask them to cancel the pending charge, if they are able to. App fees are set by the developer and refunds are up to their sole discretion. 

 

You can contact the app developer through the app store, and based on the name you provided and the screenshot, I believe this is the app in question: AutoDS All‑In‑One Dropshipping

 

It looks like they offer a 14 day free trial before moving to a paid plan, which means you had 14 days to test the app and remove it from your store before the billing period started.

Shay | Social Care @ Shopify 
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TylerB2
Visitor
1 0 0

I am having the same problem as this. If i do not pay and already canceled my account with autoDS, you said it will pause my store. If i dont pay within the time will it do anything to my banking account or just my store?

Summer
Shopify Staff
1375 322 237

Hey, @TylerB2!

 

Your banking account will not be affected if you are unable to pay for your invoice. As Shay previously mentioned, your store will go into a frozen state. There's more information on that here.

 

We encourage reaching out to AutoDS support so they can look into the charge for you. We cannot guarantee they will be able to reverse this, but I know they will be happy to help. 

Summer | Social Care @ Shopify 
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srabion
Visitor
1 0 1

hi jirkakuta, I'm having the same problem you are having just wanter to ask you did you solve this problem? and if you did is it possible to tell me how you did it.

thanks

 

tristan15
Visitor
1 0 1

did you you figure anything out

 

CrowMan
Visitor
2 0 0

I had the same problem, but then I found out that after my 14 day free trial, the YEARLY Trial is automatically picked for you. Fortunately, it is easy to change it to a monthly trial.

 

Hope this helps 🙂

MMMaS
Visitor
1 0 0

how do you change this?