All things Shopify and commerce
Hi guys! I’ve been battling with the same customer inquiries over and over again for a bit now, and I’m sure some of you are going through the same thing. Do any of you also have the same problem? We have about 20 inquiries a day and most of them are always about the same topics (how long does shipping take? etc.).
We had this problem, but fortunately we've now found a great solution that has enabled us to get to grips with it:
If you have any questions, let me know - I'm happy to help! 😊
That sounds like a fantastic solution for streamlining repetitive inquiries—great to hear it's saving you so much time!
Nice one, thanks for sharing, I'm going to checkout Make.
We did a revamp of customer support earlier this year and landed on Help Scout, which handles a lot of those repeat questions through a keyword searchable knowledge base, wrote about that here: https://orderautomator.com/help-desk-apps.
Also just started testing ZipChat this month. Pretty cool app It crawls your pages, learns, and responds to customers, like shipping questions. It sounds like it kind of does what you built, except it learns from the pages on your site or that you add.
Good stuff, pretty fun to see how AI is helping automate some repetitive tasks.
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