Automatic language redirection not working

rvdp88
Tourist
10 1 1

I have a store on a single domain, with 2 markets (Belgium and The Netherlands). For each of these markets, Dutch is configured as primary/default language, and English as secondary language.

 

The language selector dropdown displays both language, and correctly redirects to <store URL>/en when selecting English.

 

The automatic redirection based on browser language does not seem to work however. The language redirect option under Market preferences is enabled, and I've confirmed my browser is configured and detected as using English (en). Still, when browsing to the store, I remain on the main URL with language set to Dutch.

 

Any idea what goes wrong,

 

Thanks!

Replies 3 (3)

Shay
Shopify Staff
2840 442 579

Hey @rvdp88 

 

Can you please share a link to your store so we can test this on our end as well?

 

I also recommend to ensure you are testing your site access through a private/incognito window and that you are clearing your browser cache for the website after visiting it. Your browser will save previous settings until the cache is cleared, so you won't be seeing it as a "new customer" without taking those steps. Hope that resolves the troubleshooting for you!

Shay | Social Care @ Shopify 
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rvdp88
Tourist
10 1 1

Hi @Shay 

 

Thanks for getting back! Is there any way I can share the link with you privately? I prefer not to post it publicly...

 

I am testing via Edge InPrivate mode. Cache is not relevant in that mode as everything is kept in-memory during the session and auto-cleared when the browser window is closed.

Shay
Shopify Staff
2840 442 579

Our community support team is not able to receive private messages, to ensure our communications and support are always available. It sounds like you have done the appropriate testing on your end and if you are still seeing this as an issue I recommend bringing this to our authenticated support team for additional help. 

 

To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat and type "contact support" to get started. 

 

 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog