Automation - Failure to Send Abandonment Emails for Orders with Payment Declined

Automation - Failure to Send Abandonment Emails for Orders with Payment Declined

Phil1980
Excursionist
22 0 32

I've noticed that our automated emails for checkout abandonments aren't going out to customers who experience payment failures of any kind (like a 'card declined' situation). Based on my experience selling through Shopify, these issues often get resolved when customers make another payment attempt. It seems to be a communication glitch from the platform, and unfortunately, it happens more frequently than I'd like to acknowledge. However, our current automation system is overlooking these scenarios.

 

Is there a way we can set up an automation to ensure that checkout abandonment emails are sent to these customers as well?

Reply 1 (1)

diananh
Shopify Partner
40 0 5

Hi,

I am facing the same issue with my store.

The customers whose card payments are declined enter the abandoned checkout process but the email is not triggered due to some reason. Recently I found many such abandoned checkouts like that and they have not reattempted the payment process due to which I lost all those customers.

 

Did you find any solution to this issue?

 

Thanks,

Diana