bad support and resolution

[bizsrhink1954]

I have been in Chat support conversations with different agents since March 10th, and absolutely no resolution to them taking my website down by mistake.

First, I couldn't access my account to make changes for a new marketing campaign. Then they said payments weren'r made which I proved were made. At this time I'm still being hosted by Shopify but no one can figure out why I can't access the store. Then they decide to refund me and boom, down goes my store. Days and weeks of my life have gone into trying to restore my store and I get the same bs - this will be escalated, someone will email you with resolution. I get NOTHING!!!! And these guys are busy advertising all over social media?  DON'T DO IT!!!! DO NOT SIGN UP WITH SHOPIFY, IT IS AWFUL

[kjos101]

I'm curious how these volunteers propose to help. Other than dealing with the chatbot help and "escalating" tickets, what else is there? I ask because I've been trying to get a response for a month now.

[bizsrhink1954]

I haven't received any support whatsoever. These guys are advertising like crazy on Instagram and don't look after the current customers. It is terrible. I also have a website with GoDaddy and get immediate phone support, and they now also have a store. Bye-bye, Shopify!!!!!

[bizsrhink1954]

I haven't received any support whatsoever. These guys are advertising like crazy on Instagram and don't look after the current customers. It is terrible. I also have a website with GoDaddy and get immediate phone support, and they now also have a store. Bye-bye, Shopify!!!!!