Bank Account For Payout

Solved
orderedsteps
New Member
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I'm having issues with my bank account info for payouts. I received a message stating that I entered my bank account info incorrectly but the system isn't allowing me to update it unless I have the bank info I entered incorrectly. I have no idea how to fix this but definitely need it fixed quickly. Please help.

Accepted Solution (1)

Accepted Solutions
Moira
Shopify Staff
483 72 81

This is an accepted solution.

Hey @orderedsteps 

You will want to use an old statement or contact your bank to ensure you're entering the information correctly. If you're still having issues after that, then reaching out to our Support would be the next step as we'll need to escalate your request to our Accounts team for further review. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)
Moira
Shopify Staff
483 72 81

This is an accepted solution.

Hey @orderedsteps 

You will want to use an old statement or contact your bank to ensure you're entering the information correctly. If you're still having issues after that, then reaching out to our Support would be the next step as we'll need to escalate your request to our Accounts team for further review. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post