basic payment plan changed From 1 Dollar monthly to 30 Dollar by month.

Bimes
Tourist
7 0 1

Hello , Community how are you just want to share with an issue that i am facing right now which is i started a basic plan 1 dollar for 3 months and 30 dollars for the rest but i surprised when they asked me to pay 30 dollrs after 1 month like the payment plan changed randomly. 

Thank you So much Blair , i hope you re gonna answer for this message . i need just some instructions or any information .

Replies 3 (3)

Blair
Shopify Staff
1987 261 234

Hi @Bimes,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved. 

 

If you were charged the full subscription price after signing up for the promotional offer, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. They will be able to review your most recent bill and make any necessary changes. 

 

To connect with us, you can:

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other questions or concerns. 

Blair | Shopify 
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Bimes
Tourist
7 0 1

Hi blair thanks for your response, and now unfortunately my store is frozen until I pay the bill So i can not  access to my Store now.

RiyanFaisal
Visitor
2 0 0

I also got the same problem