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Be aware of Spam mails: close shopify store email

Astrocat22
Visitor
2 0 1

Hi, this is an information and warning on not to tip on any link if you receive such an email!

 

I just found an email from two days earlier that my shopify store will be closed because of violation of the Shopify's acceptable use Policy - AUP. I checked the Policy, but can't find anything that would lead me to this list. I worked very hard for the last two months to create this store and I hoped that this store closing will not happen to me. 

 

I already contacted support directly and NOT with the link in the email! You can find them in google enter support and shopify. They say that it is a spam mail, as I assumed.

 

The email used: contactshopifyservice (at) .gmail.com , according to shopify support chat, they don't use @gmail endings. I would suggest, that you contact support to ask further, just to make sure and maybe point out to them what you have received.

 

This is the email:

Screenshot 2024-01-10 at 17.27.54.png

Accepted Solution (1)

Shay
Shopify Staff
2645 430 554

This is an accepted solution.

Hi @Astrocat22 

 

Thank you so much for sharing this with our community. These reminders are always good to have, as it's very easy to just assume the email is real when they look so legitimate. For anyone that is concerned that they have engaged with a phishing/fake email pretending to be Shopify I wanted to share the best next steps for you to take:

 

  • You can forward any phishing messages that you receive to Shopify's safety inbox at safety@shopify.com
  • Log in to the email account that you use to log in to Shopify and change the password.
  • Log in to Shopify and change the password for your Shopify account. If you can't log in, then reset your password. If you don't receive a password reset email, then contact Shopify Support.
  • Do either of the following:
    • Activate two-step authentication for extra security when you log in.
    • If two-step authentication is already activated and an attacker was able to defeat it, for example, they stole your device, then you need to remove the authentication method for that device, and then set up two-step authentication again for a different device.
  • Check your banking details for Shopify Payments and update them if necessary.
  • Check and update your banking details for PayPal and any other payment providers you have configured.
  • Review your general account settings to make sure that all other information is correct.
  • Follow government guides to protect your identity and sensitive information.

To access our authenticated support, please follow this link: Shopify Help Center. Our live chat is available 24/7 to help you with any questions you have. If you are not able to sign in, then let the AI chat bot know that you can't access your account and follow the prompts to continue getting support. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Shay
Shopify Staff
2645 430 554

This is an accepted solution.

Hi @Astrocat22 

 

Thank you so much for sharing this with our community. These reminders are always good to have, as it's very easy to just assume the email is real when they look so legitimate. For anyone that is concerned that they have engaged with a phishing/fake email pretending to be Shopify I wanted to share the best next steps for you to take:

 

  • You can forward any phishing messages that you receive to Shopify's safety inbox at safety@shopify.com
  • Log in to the email account that you use to log in to Shopify and change the password.
  • Log in to Shopify and change the password for your Shopify account. If you can't log in, then reset your password. If you don't receive a password reset email, then contact Shopify Support.
  • Do either of the following:
    • Activate two-step authentication for extra security when you log in.
    • If two-step authentication is already activated and an attacker was able to defeat it, for example, they stole your device, then you need to remove the authentication method for that device, and then set up two-step authentication again for a different device.
  • Check your banking details for Shopify Payments and update them if necessary.
  • Check and update your banking details for PayPal and any other payment providers you have configured.
  • Review your general account settings to make sure that all other information is correct.
  • Follow government guides to protect your identity and sensitive information.

To access our authenticated support, please follow this link: Shopify Help Center. Our live chat is available 24/7 to help you with any questions you have. If you are not able to sign in, then let the AI chat bot know that you can't access your account and follow the prompts to continue getting support. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog