been waiting for 4 weeks and payouts not released

[vlanoria]

Hi everyone,

I need advise on how to report and take action regarding this issue. I have been getting in contact with shopify for over 4 weeks now regarding my payout and the payment department are not responding back. I have 2 escalated tickets regarding this issue and yet no response. I have messaged the support advisors over 30 times for the past 4 weeks and this issue is not resolved. All they say is that they cannot get in contact with the other department. But this issue is causing issues with my cashflow and could potentially have to go bankrupt cause of it. Any advise will be helpful!

Thank you.

[Ollie]

Hey, @vlanoria.

Thanks for reaching out. 

When you spoke with our live support regarding this situation - did you receive a ticket number, by any chance? We do not have any account or store-specific access to information from the Community forums. However, we may be able to speak with the corresponding team that is handling the case and bring to their attention that you are eager for a response. 

Looking forward to your reply.