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Being Charged $39 after my free trial when it’s supposed to be $1

Logan429
Visitor
1 0 0

Hello, I just started my first Shopify store about 2 days ago and have decided to go with the basic plan, which says it should be $1 a month for the first 3 months. But when I go to the billing page in settings, it says that it will be charging me $39 tomorrow for “Shopify Basic”. Please help because I would not have made a store if I knew it was going to cost this much in the first month. 

Reply 1 (1)
Blair
Shopify Staff
Shopify Staff
1531 218 189

Hi @Logan429,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved. 

 

When it comes to inquiries like this one, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account details through the Community. They will also be able to review your billing fees and make any necessary adjustments. 

 

To connect, you can:

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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