Being charged monthly for a deactivated store.

[Stopscamming]

Can someone please help me with stopping monthly charges on a deactivated stores. This has gone on for over six months and there is no way to address it from my profile, which clearly shows I have no active stores. The bills are not showing up in my statements either. It is as if you guys did not stop the recurring payments with your processor. I would like to be refunded as well.

[Emily]

Hi, @Stopscamming.

Thank you for reaching out. If you believe you are being charged for a closed store, please contact our Support Team so they can look into this for you. 

[Artbyira]

My store is deactivated and I’m having monthly payments deducted. The support team is AI and completely unhelpful

[Artbyira]

Agreed, an absolute scam. They keep deducting funds from me too for a deactivated store

[Selin_Telli]

Same here. I can not get anyone to help. Shopify deactivated my store saying it's in some violation but there really is no violation. They followed up with a sorry, we'll activate it email, and still for months now, my site is down. i paid my annual membership and i do not want to be charged by shopify again