Being charged monthly for a deactivated store.

Being charged monthly for a deactivated store.

Stopscamming
Visitor
2 0 1

Can someone please help me with stopping monthly charges on a deactivated stores. This has gone on for over six months and there is no way to address it from my profile, which clearly shows I have no active stores. The bills are not showing up in my statements either. It is as if you guys did not stop the recurring payments with your processor. I would like to be refunded as well.

Reply 1 (1)

Emily
Shopify Staff
1408 103 194

Hi, @Stopscamming.

 

Thank you for reaching out. If you believe you are being charged for a closed store, please contact our Support Team so they can look into this for you. 

Emily | Social Care @ Shopify 
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