Big amount of my balance is gone after Shopify released my reserve

[myobs]

Hi,

The day before my reserve was lifted, there was much more money on my balance than now. There was an amount of money in 'reserved money' and an amount of money on my balance.Although the payout of my reserved funds seems to be correct, the remaining amount on our balance is significantly lower than before and there seems to be a large discrepancy. It seems that Shopify deducted the "reserved" money from my balance while these two amounts are separate.  

Shopify doesn't help me in the chat and I was wondering if anyone has faced the same issue and got it fixed. Let me know!

[PageFly-Richard · Accepted solution]

Hi,

This is Richard at PageFly - Shopify Advanced Page Builder app.

Since this is an account and billing issue, the best course of action is to keep an open communication with Shopify support team. You can ask question and further explanation why this happened. This kind of issue is case to case basis.

Hoping my solution helps you solve your problem.

Best regards,

Richard | PageFly

[myobs]

Thank you

[BraxHunt]

had 40k set to be released this month just to receive only $300.. 

[hcaa11]

Hi, was you able to resolve the issue?

I'm in the same situation now, I got an email saying my reserved balance has been lifted, then I checked it was a pending payout from my reserved balance, the next day, my payout balance was all gone. Before that I had over $35k in payout balance and $37k in reserved. Now I don't know what to to but contacting them, no help so far. Feeling like I'm being scammed.

[BraxHunt]

Hey so i’m so sorry to tell you— your money is 100% gone. Shopify works with Stripe, and stripe has control to make refunds on orders if presented as high risk. I am completely out of my money.. There’s nothing we can do. I’m so sorry!! 

[hcaa11]

as I checked, there's no refunded orders made, and even with refunding all the high risks orders , it would never be equivalent with the missing amount.

[BraxHunt]

I understand, the same thing is happening with me. You don’t have any more funds.. your best bet is to either start over or file a lawsuit. However, Shopify is a big corporation and the 100% have in their policy that Stripe is authorized to make refunds regardless of authorization from you. Your funds are gone, i’m sorry. 

[hcaa11]

Do you see your orders were refunded? no, I don't see any orders refunded and I carefully checked all the orders I have and I did the math, no, everything matches, it just does not display the amount in my balance. I don't have a lot of risk orders, maybe 1 out of 1000 orders, so even they refunded them, I would not be left empty.