Billing Charge - dont know where its coming from

[CarsonTowt]

Can someone help me get to the bottom of this charge? I get it every month and don't know where it is coming from within Shopify? I have all of my other billings under my business bank account but can't figure out how to switch this one.

[Victoria]

Hi, @CarsonTowt.

Thanks for reaching out to the Shopify Community.

I can definitely understand your concern to have this looked into and resolved. Rest assured, I'll do my best to share what next steps you can take.

First, I recommend using our store recovery tool to ensure there have been no other stores created under your email address. The store recovery tool will provide you with a list of stores linked to the email address.

In order to have this more closely looked into, you'll need to create a support request through the Shopify Help Center. Your account will need to be authenticated so our internal team can use the invoice number to locate the charge.

I hope this helps! Let us know if you have any other questions.

[CarsonTowt]

Victoria,

I'm still getting this charge and now it's POS Debit Shopify 192236197 for $52.81. The 888 number listed doesn't work or is disconnected. Please help cancel and provide refund.

[Trending4ever]

Look under the apps you are using in your store. Open the app and check on the app side of things. Maybe u put in a different payment by mistake on one of them. Good Luck.