Billing charge

[brandonoe]

Hi, I had signed up a while ago for the 1$ subscription for shopify just to see if i liked it and could possibly start my own store. Long story short I wasn’t aware that the 1$ subscription was only for a certain amount of time and that i would later on be charged a larger amount. I tried endlessly to figure out how to cancel my subscription and I could not figure it out. I have ready everywhere that shopify does not do refunds but I do desperately need this money that was charged from my account since it was a very large amount.

[SealSubs-Roan]

Hi @brandonoe !

If you do not have the option to cancel or deactivate your store, you will need to contact Shopify support team so they can cancel your store on their end also process your refund if possible. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.