Billing charge

Billing charge

brandonoe
Visitor
2 0 0

Hi, I had signed up a while ago for the 1$ subscription for shopify just to see if i liked it and could possibly start my own store. Long story short I wasn’t aware that the 1$ subscription was only for a certain amount of time and that i would later on be charged a larger amount. I tried endlessly to figure out how to cancel my subscription and I could not figure it out. I have ready everywhere that shopify does not do refunds but I do desperately need this money that was charged from my account since it was a very large amount.

Reply 1 (1)

SealSubs-Roan
Explorer
537 37 48

Hi @brandonoe !

 

If you do not have the option to cancel or deactivate your store, you will need to contact Shopify support team so they can cancel your store on their end also process your refund if possible. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.