Billing failed

[Kinjalbhandari]

Hey, 

My billing is getting failed , I don’t know why I have been using the same payment method for all my billing for Shopify as well as for other apps , even though when it failed I tried changing the UPI I’d but it’s not changing (unable to change) also I tried adding the credit card details of 2-3 banks enabling international payment and cards were matching your rules , but I was even not able to add card details, what’s the issue exactly even tried paying it manually buts it not even happening there , I even contacted bank the issue is not from their end they said , now my store will get freeze for a reason I don’t know and due to glitch or bug from your end what should I do?

Even contacted Shopify help advisor it has passed 8 days still no help from your end they are saying it’s under billing department and will let you know once they update how long does it take ? 

All the information of card is 100% correct 

Also I am unable to change my UPI id 

Really disappointing 

Please look into this matter it’s very urgent 

[SealSubs-Roan]

Hi @Kinjalbhandari !

It seems like your issue was already escalated. Since they are already working on this issue, the best course of action as of now is to keep an open communication with them and check your emails from time to time for emails coming from Shopify.