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How can I change or delete my billing details from one shopify account someone create for me?
The account has expired more than two months ago (thus cannot log in) but have been receiving deductions or billing messages every 2-3 days
If your Shopify account has expired but you're still receiving billing messages or deductions, there are a few steps you can take to address this issue:
Since your account has expired, you likely can't log in to make changes to your billing details or cancel the account yourself. Contact Shopify support directly through their help center:
Explain the situation, including that the account expired two months ago and you're still receiving billing messages.
If you have a recurring payment method (like a credit card or PayPal) connected to the Shopify account, check if it's still linked to the expired store:
It is possible the account was not properly closed or canceled, and Shopify is still billing for an active plan or app subscriptions. If you can get support from Shopify, request a check for any open stores under your name.
If you’ve exhausted all options, you can dispute the charges with your bank or credit card provider. Be sure to present evidence that the account is no longer active.
If you're only receiving billing messages but not being charged, you can unsubscribe from Shopify emails to stop the notifications. There should be an unsubscribe link at the bottom of those emails.
If it resolves your issue, please mark my answer as a solution, or if you want me to fix this, contact me here.
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